Information Technology Analyst I
West Covina, CA

Job Description

When you join First Financial Credit Union as an Information Technology Analyst I at our headquarters in West Covina (soon to be moving to Pasadena), you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We don't shy away from our success and work hard each day to make great things happen for our members, our teams, and ourselves.

Position Overview

The role of the Information Technology Analyst is to support and enhance user-facing systems and applications. In addition, the Information Technology Analyst leverages their experience to improve efficiencies in the organization, by implementing automation of routine tasks, developing creative solutions, and compiling system documentation that supports the procedures developed. The Information Technology Analyst is also responsible for monitoring and ensuring core system operations are completed successfully on a daily basis.

Essential Functions/Duties include:

* Provide tier 2 and tier 3 technical support for detailed network and system issue resolution.
* Provide tier 1 technical support as needed. Facilitate tier 4 technical support as needed, and interface with vendors to ensure successful resolution of tier 4 escalated issues.
* Participate in disaster recovery, system redundancy, and business continuity planning and testing.
* Respond to off-hour alerts, calls, emails, or notifications to ensure operational efficiency, uptime, and IT environment security.
* Provide status reports of work activities, as requested by IT leadership.
* Work with IT team members to identify issue trends and suggests long-term strategies to help mitigate incoming issues.
* Work with IT leadership to ensure open communication of events or incidents within the IT environment.
* Work with IT team members to specify and design fixes to existing processes as well as new processes.
* Occasionally may be required to travel to branch locations on support calls and installations.
* Set up, configure, and administer core platform products and processes as required.
* Administer, develop, and test programs and scripts for process automation.
* Research and identify root causes of reported core platform bugs and issues and provide quick resolution.
* Continually map technical specifications and activities to existing and emerging information technology tools for purposes of identifying improvement opportunities.
* Develop technical specifications and requirements for projects or tasks concerning the core platform.
* Collaborate with IT management to ensure technical perspective is incorporated into business planning and daily operations.
* Assist with configuration of core platform supporting systems to meet defined functional requirements.
* Research, analyze, and correct software failures.
* Research and recommend work flow and procedure changes to streamline operations.
* Assist in the scheduling of work flow to meet predetermined requirements.
* Assist in defining, developing, and implementing data processing policies and procedures.
* Create, test, and debug new products and implements enhancements to existing products.
* Utilize vendor-recommended tools and programming languages to develop enhancements to core applications, and to generate reports for Credit Union management.
* Monitor and complete daily core system operations to minimize core system downtime and errors.

Minimum Requirements

* At least 2 years of full-time experience in the role of Information Technology Analyst, or equivalent, working for a financial institution.
* At least 1 year of full-time IT administrative experience on Symitar's Episys platform.
* Bachelor's degree majoring in Computer Science or equivalent IT related discipline, or 5 years of related experience.

Our Culture

At the very heart of who we are is doing what is in the best interest of our members, employees, and the California educational community. By listening to, and knowing the needs of our membership, we have become their trusted advisor. We focus on our members' end-to-end experience (journey) and employees are empowered to help members make their financial dreams a reality. To that end, we focus on hiring for talent and the right fit for our culture.

We are in business to serve the educational community, and our internal members our talented staff with the same respect and extraordinary service expectations.

At the credit union, we believe that talent and attitude count as much as skill and experience. As a result, we are looking for talented people who share our vision, our passion for the educational community, and for delivering exceptional service with the right attitude.

We believe in a good work/life balance and retaining our employees. We hire motivated people who we train to expertly perform and excel in their position--all in an environment where you can flourish and advance.

Perks

We offer the following exceptional benefits:

* Medical, Dental and Vision
* Paid Time Off (PTO) for Non-Union employees (accruing from day one)
* Additional PTO for every 5 years of service (up to 4 weeks)
* 401(k) with 4% Safe Harbor Employer Contributions
* Gain Sharing (Profit Sharing)
* Additional Incentives and Recognition based on performance
* Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)
* Frequent employee appreciation and recognition events
* Opportunity to win trips with all-expenses paid

Community Minded, Just Like You

Our dedication to the educational community sets us apart from the big banks and other credit unions. Our staff and volunteers (Board Members and Supervisory Committee) enthusiastically spend hours volunteering at local schools each year. In addition, we zealously give back in many other ways, including:

* Donations to local schools from both members and staff
* Teacher Grants, Classroom Supplies Grants, Teaching Credential Grants, and Scholarships for Graduating High School Seniors (and those pursuing their education)
* Community involvement local charities

History

We value and take tremendous pride in serving the financial needs of the California educational community. We were founded by educators for educators over 85 years ago. It's a role we take seriously and a mission to which we are just as committed to today as we were in 1933.

We continue to uphold a focus on educators, maintaining a charter and mission statement that emphasize our dedication. We have held steadfast to our commitment and have not changed our focus nor abandoned our relationship with the educational community over the years for the general public (as many credit unions have done to their core membership). In fact, our Board of Directors consists of current and retired educators, ensuring that the educational community will remain our focus on an ongoing basis.

For over 85 years, we have been providing better value to members, consistently demonstrating our commitment with our time- and money-saving products and services designed specifically for the needs of the California educational community.

We have 10 branches in Southern California, serving Los Angeles County, Orange County, San Diego County, the Inland Empire, the San Gabriel and San Fernando Valleys.

Career Opportunities

We are looking for talented people who share our vision, our passion for the educational community, for delivering exceptional service and for doing what is in the best interest of our members.