Implementation Specialist
Seatac, WA

Job Description

Overview

Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 2,200 professionals in 55 offices around the U.S. and in Montreal, the UK and Poland. The firm draws on more than three decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies. PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.

Responsibilities

Overall Responsibilities:

PCG Education™ is currently seeking an Implementation Specialist to support customer service and training operations. This position requires an intellectually-curious and results-oriented self-starter with the ability to thrive in a team-oriented environment. The ideal candidate for this position will be flexible, reliable, enthusiastic, and must have the ability to manage multiple tasks simultaneously.

Specific Responsibilities:

* Learn web-based technologies and lead clients through implementation and training processes
* Maintain training manuals and other end-user documentation
* Assist end-users with support inquiries utilizing multiple platforms
* Coordinate with team if end-user inquiries need to be escalated
* Conduct online and on-site trainings
* Assist team in developing specifications and testing technical development tasks
* Develop presentations for client stakeholders
* Use database management systems to gather and analyze data
* Draft and manage outreach to clients
* Guide the work of operations staff in-line with established priorities to help ensure staff are working on the right items in the right order

Qualifications

Required Skills:

* Detail-oriented problem-solving approach to business issues
* Commitment to deliver exceptional client service and contribute in a team environment
* Proficiency in all Microsoft applications
* Proficiency with database management systems is desirable
* Attitude of taking initiative, enthusiasm, and eagerness to learn
* Expectation and commitment to hard work
* Strong analytical, interpersonal, organizational, problem-solving, and communication skills
* Core interest in public sector consulting
* Ability to manage multiple forms of support simultaneously

Required Experience:

* Bachelor's Degree
* 2-4 years of similar work experience preferred.

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