Responsible for the implementation of products for customers. This includes: performing project analyses, conducting project reviews, carrying out research, performing the project implementation, monitoring the project, and tracking the implementation project status for products sold to businesses or government entities. Establishes and maintains a working relationship with customer representatives within assigned business portfolio, serving as the main point of contact between the customer and U.S. Bank during the project implementation phase. Takes the initiative to improve the profitability of these complex business relationships by ensuring that the customer receives an optimal level of products that fully meet or exceed the customer's expectations. Customer contact is done primarily over the phone, but some direct personal contact may also be required.
* High school diploma or equivalent * Three to five years of project coordinator or customer service experience
* Thorough knowledge of assigned products including technology-based products * Excellent interpersonal, verbal and written communication skills * Proven customer service and communications skills in working effectively with external customers and internal business partners * Strong organizational, analytical, and problem-solving skills * Ability to identify and resolve exceptions and analyze data
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