Implementation Manager - Viewics
Chicago, IL

Job Description

Implementation Manager, Viewics

The Implementation Manager is responsible for leading all aspects of an implementation. Drives a team of developers and quality assurance engineers who are responsible for the successful development, scheduling, verification, validation, and performance of a product installation. Ensures adherence to customer and contract requirements and company policies, procedures and guidelines. Collaborates with stakeholders both locally and globally. Leads an implementation team in a global organization.

Job Description

Responsibilities include, but are not limited to:

● Drive all implementation activities to a successful go live

● Support successful transitioning from the sales to the implementation process

● Ensure there are clear project deliverables and success criteria between Roche and the customer that are validated at the end of each implementation

● Develop the initial statement of work to be included in the contract and finalize with customer during implementation kick-off

● Work with the implementation team to complete the delivery at the committed time

● Identify and track project action items, issues, impediments and risks and drive to resolution

● Identify service requirements to be aligned with product management and RnD

● Provide regular project status reports both internally and to the customer(s)

● Work with internal teams to collect information for resource forecasting and to support sales slotting. Participate in the Implementation Council and ensure all key information has been collected prior to discussion

More general responsibilities are

● Develop and/or enhance streamlined processes for implementation management

● Continuously drives and improves implementation best practices and internal deliverables

● Provide strategy to define, enhance, and grow the PM processes within Roche

● Set up and run project touch base and status meetings

● Support PM tools, such as Jira and Confluence, and integration of project information to/from other tools such as Zendesk and Salesforce. Develop and report on project KPIs.

Minimum Requirements

* Bachelor's degree, preferably in business administration, IT or a technical discipline.
* Minimum 5 years of related experience.
* Superior project and time management skills; excellent attention to detail
* Deep understanding of software and laboratory operations in one or more of the following roles: project management, laboratory solution implementation and custom projects
* Proven track record of customer interaction and managing stakeholders at all levels

Preferred Requirements

* Technical background in IT products, data analytics, and lab workflow knowledge
* Solid knowledge of healthcare and experience interacting with Hospital Information Systems

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Roche is an equal opportunity employer.

Customer Support, Customer Support > Project Management and Lab Consulting