Q2 is seeking an Implementations Engineer who will be responsible for implementing Q2's Ebanking Solutions in order to align with the business requirements of our customers. You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customer. Must be exceptionally detail-oriented, an energetic self-starter who can work independently and in a group setting. This work is performed out of our Implementations Solution Center in Austin and does not require travel.
* Partner with clients and internal teams to understand business requirements and direct the configuration duties * Develop and perform quality assurance check points within your team to ensure quality and timely delivery * Take ownership of your team's business results by developing and leading training and execution plans * Monitors and impacts key metrics and efficiencies * Problem-solve routine to complex issues * Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions * Provide Level 2 and 3 support to other team members * Create and implement tools that increase quality, security and productivity * Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to * Track status and provide updates in relation to overall implementation process * Work closely with Development and other teams to ensure client satisfaction and on-time delivery
EXPERIENCE AND KNOWLEDGE:
* Bachelor's Degree in related field or equivalent experience * Typically requires 7+ years of related work experience * Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging * Operation System, Hardware configuration and Network troubleshooting skills required with packet analysis valued * Configuration and deployment experience with Web Services * Some knowledge of HTML helpful * Data migration experience a plus * VMware experience valuable * Experience with Python and other scripting languages * Familiarity with iOS and Android mobile platforms helpful * Strong troubleshooting, diagnostic and analytical skills for problem solving * Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment * A relentlessly positive disposition * Excellent people and teamwork skills * Ability to train individuals 1-on-1 and in a classroom environment * The ability to remain calm, diplomatic, and cooperative under stressful conditions * Strong written and oral communication skills * Financial Services experience * Enterprise Software experience
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