Implementation Engineer
Lexington, MA

Job Description

Overview

This role is based within the Customer Onboarding team where we are looking for a highly technical, team player with excellent IT support skills. Additionally, this individual would provide unparalleled customer support on Mimecast Services through technical account relationships with all Mimecast Customers, Partners, and Resellers as well as serving as an escalation point for Associate members of the team.

Responsibilities

* Provide guidance to our Customers, Partners and Resellers during the connect process while ensuring best practices are adhered to when configuring all applicable services and policies through phone, email, and remote session correspondence.
* Work with various internal Mimecast teams to verify behavior and/or escalate ideas or issues when appropriate.
* Validate and assist with enhancement requests using Mimecaster Central for wider visibility.
* Confirm, remediate and follow up with customers in response to security, spam, and phishing attacks.
* Encourage Customers, Partners and Resellers to attend free interactive trainings with our in-house Education Team.
* Validate and report discrepancies within Knowledge Base articles to our in-house Education Team.
* Assist Service Delivery Support teams when necessary.

Qualifications

* Experience with Microsoft, Google Apps or other email platforms
* Experience with Microsoft Directory Services or other similar technologies
* Strong understanding of firewalls
* Strong understanding of DNS
* Strong understanding of core networking concepts (e.g. Private vs Public IP's)
* Experience with email gateway and anti-spam solutions
* Excellent troubleshooting skills

Reward

We offer a highly competitive rewards and benefits package including:

* Competitive 401k and Employee Stock Purchasing programs
* Free lunch's Monday through Thursday at our Lexington office
* Internal Events including team building activities, Family Day and End of Year parties
* State of the art gym and basketball court

Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities. All Mimecasters strive on being high performers, problem solvers, and team players with passion and integrity.

Mimecast is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. EEO is the Law.