Job Directory Hospitality Applications Analyst

Hospitality Applications Analyst
Broomfield, CO

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Job Description

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Welcome to Vail Resorts. Reach Your Peak.

Job Summary

We are looking for an Associate IT Analyst to join the Hospitality IT Department to help support a variety of hospitality applications in our rapidly evolving technology environment. This analyst is excited by new challenges, able to work at a rapid pace, driven to always move forward, curious, open and honest, organized and diligent in prioritizing work. This position works closely with senior IT analysts and our business partners to provide day to day IT support and participate on projects. This is an excellent opportunity to be part of delivering the next generation of hospitality technology. Occasional travel is required to our Colorado and out of state resort locations.

Specific Job Responsibilities

Operational Support

* Supports the company's hospitality systems by providing troubleshooting, management and resolution of software issues and lower level enhancement requests. This includes all features and modules of the core applications such as the property management system (PMS), private club management and spa management software.
* Assists with reviewing software releases and participates in the testing/rollout of those releases.
* Works with software vendors to resolve issues as needed.
* Navigates the organizational structure to build relationships with key stakeholders in Hospitality and IT.
* Occasionally works with IT Field Analysts to support the lodging IT environment.
* Effectively communicates with system users, IT Managers and business leadership regarding the status of system issues, enhancements and ongoing projects.
* Assists with PCI/SOX compliance requirements for applicable systems.
* Creates or assists in the creation of user documentation.
* Effectively works in a fast paced and complex environment requiring the need to change priorities especially during the winter busy season.
* May require off hours and weekend assistance.
* Other duties as assigned.

Business Partnership

* Works with senior IT resources and business leadership in responding to evolving business requirements, determining how technologies will continually meet these needs.
* Identifies opportunities to better integrate hospitality IT systems with all areas of the business.

Required Skills

* Bachelor's degree in Computer Science/MIS/Software Engineering or related experience through training and/or work experience.
* IT Business Analyst experience preferably with hospitality systems.
* Ability to learn new IT systems and business operations.
* Ability to follow up consistently to ensure issue resolution.
* Experience with MS Office tools including Word, Excel and PowerPoint.
* Excellent teamwork and communication skills are essential
* Ability to work independently and unsupervised.
* Must have a valid Driver's License.

We offer a variety of career opportunities at our world-class resorts and corporate headquarters near Boulder, Colorado in fields like Finance & Accounting, Human Resources, Information Technology, Legal, Public Affairs & Sustainability, Marketing, Sales & Communications and more. Our corporate team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more at

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 168166

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