Helpdesk Technician
New York, NY

Job Description

Founded in 1984, Geller & Company is a premier strategic financial and advisory firm serving high net worth individuals and families, corporations, non-profits and foundations. Headquartered in Manhattan, Geller & Company employees more than 500 professionals to help shape and drive our client's financial strategies. Our team works closely with clients to understand their needs and deliver a tailored suite of services including strategic CFO Consulting, Financial Reporting and Accounting, Technology, Wealth Management and Family Office Services.

Your Impact:

* Fielding inquiries/problems and providing updates to all users, including VIP/Senior Management on progress and completion of requests (white glove service)
* Identifying, researching and resolving technical problems
* Providing desktop support for computers and software via phone and direct contact with all users
* Installing, repairing and configuring PC's, peripherals, and other end user equipment including, IP phones, Macs, iPhones and iPads
* Maintaining documentation for all helpdesk and end user processes and procedures pertaining to all users
* Taking initiative and driving all aspects of the product in order to meet business unit requirements and deliver superior client satisfaction
* Working with the business unit and/or application owner to provide acceptance testing on developed features to ensure all business and functional requirements have been met
* Ability to troubleshoot and resolve break/fix and configurations issues with Windows and Mac hardware and software in an enterprise networking environment

What you'll offer:

* A minimum of 5-7 years of experience in Helpdesk for both phone and desk side support (in Financial Services required)
* Extensive experience working in a 100+ user enterprise environment with a broad range of technologies with a strong focus on Microsoft networking and MS Office applications
* Proven experience with Windows 10, MS Office 2016, Windows Active Directory, Group Policy concepts, IOS, and Apple Hardware
* Experience in configuring and supporting iOS and Android devices in Microsoft Exchange based networks
* Citrix XenDesktop and XenApp experience
* SCCM Administration experience
* Airwatch, Good or equivalent MDM experience
* Understanding of networking principles, practices and technologies, specifically, a working knowledge of TCP/IP networks and internet protocols.
* Experience in using a Trouble Ticket system (ServiceNow a plus)
* Excellent interpersonal and customer service skills
* Strong written and verbal communication skills and can understand the jargon of technical teams and clients' needs, helping to facilitate communication among those groups
* Ability to manage time effectively, multi-task, be motivated, reliable, and a self-starter
* Excellent organizational skills and superb attention to detail
* Strong problem solving capabilities. Experience dealing with a demanding client base, and the ability to readily adapt and offer balanced solutions, even under stress
* Ability to lead and make decisions in highly pressurized situations where there is a need to achieve results
* Sought by others to explain/resolve more complex technical issues. Possesses sufficient technical knowledge, training and experience to be capable of successfully delivering technical services using his/her skills without often requiring support and instruction from others
* Evaluates solutions for long-term benefit and impact, not settling for short-term resolution only
* Able to converse intelligently and accurately with customers and management on the impact of a new desktop technology, platform and/or design criteria
* Recognizes key issues inherent in problems and addresses them in relation to their severity and importance
* Proven ability to work independently and as a cooperative team player in a dynamic environment
* Ability to plan and guide projects through the project lifecycle
* Ability to work extended and flexible hours (i.e. after-hours calls and weekends as needed)
* Able to lift a minimum of 50lbs

We'd love to see:

* Mac OS support experience
* Blackberry UEM administration experience
* Windows server system administration experience
* Cisco IP Telephony phone administration experience
* Microsoft Office 365 experience
* Package Software and scripting
* WSUS / SCUP / Adobe updates
* Cat5e and Cat6 patching and troubleshooting
* Experience with AV and Video Conferencing (configuration and support)
* Current industry certification
* Bachelor's Degree in Computer Science or related field

Why join Geller & Company?

* Opportunity to scale your experience beyond the scope of your role
* 100% funded health, vision, and dental insurance
* 401K plan with company match
* Generous PTO and paid holidays
* Philanthropic opportunities
* A wide variety of free and healthy snacks available all day in our café
* Discounted health club reimbursement

What's next?

If this sounds like you, apply today and Talent Acquisition will review your application and get in touch if there is match.

Geller & Company is an equal opportunities employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or caregiver status.