Helpdesk Technician
San Diego, CA

Job Description

Helpdesk Technician

SDCR Business Systems is Southern California's leader in Point-of-Sale (POS) Systems & Services for the restaurant and hospitality industries, and the nation's largest Aloha POS reseller & integrator with more than 5,000 system installations.

SDCR has an immediate opening for a full-time, intermediate level Help Desk Technician to provide phone support for nationwide Aloha POS customers.

Duties will include providing support for software and hardware problems, detailed call logging of events, call escalation if necessary, ensuring resolution and good customer satisfaction. The Help Desk Technician will also support the installation department with programming of data, live support, and customer training. As the leading provider of Aloha POS solutions for independent and multi-unit operators from coast-to-coast, we operate a nationwide 24x7x365 Call Center. Schedules will vary.

The ideal candidate has a technical higher education (DeVry's, ITT Tech, Coleman, Phoenix, or National University) degree or certification. He or she is self-motivated, need little supervision, a fast learner, and have excellent communication skills.

Skills/Requirements:

Individuals with basic knowledge of Windows Operating Systems, PC hardware, software, and great communication skills. Experience with basic TCP/IP networking, DSL modems, and routers/firewalls (SonicWall, Watchguard, Cisco). Knowledge of various Point-of-Sale software including Aloha POS and/or Micros POS is required. Previous experience in the restaurant, quick service (fast food), or hospitality industry preferred.

Please reply with your resume | No phone calls please.