Helpdesk Engineer
New York, NY

Job Description

Job Title

Helpdesk Engineer

Key words to search in resume

Helpdesk, Desktop Support

Technical/Functional Skills -MUST HAVE SKILLS

* Phone Support: password resets, account unlocks, remote software installs, Office 0365 & Windows 10 troubleshooting, mobile device setup and email configuration.
* Responsible for troubleshooting hardware and Software.
* Provide 1st and 2nd level PC and Macintosh support to all clients.
* IT Lounge coverage assisting users in house: (Mon-Fri)
* Responsible for monitoring Salesforce (Helpdesk system) Ticket Queues for all PC and Macintosh related operational issues or emergencies to meet assigned SLA's.
* Global Service Desk mailbox monitoring and processing of email requests.
* Provide high level phone support to our Executive and or senior management.
* Provide a high level of customer service and technical support for all PC and Macintosh client groups.
* Working closely with all other IS&T teams.
* Ability to know when escalation is needed for issues pertaining to networks, systems, and applications while properly identifying malfunctions and other operational problems to the IS&T group.
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