Help Desk Technician - Irvine CA
Irvine, CA

Job Description

Overview

OHL North America (OHL NA) merges global expertise and 100+ year legacy with the latest innovations and a strong regional footprint to deliver North America's most complex infrastructure and construction projects. The company has more than 2,300 engineering and construction professionals across the region and specializes in the construction and modernization of highways, bridges, rail and transit systems, hospitals, and schools. OHL NA is the North American division of international construction and concessions company Obrascón Huarte Lain (OHL Group), headquartered in Madrid, Spain. The North American region is a key market for OHL globally with approximately $1.5B in revenue in 2016. OHL NA's regional headquarters are located in College Point, New York and has operations coast to coast, including California, New York, Texas, Florida, and Illinois. OHL NA ranks #10 on Engineering News Record's (ENR) 2017 Top 50 Domestic Heavy Contractors List.

OHL Western Region established in 2013. To date, the company has been awarded over $2B in projects ranging from bridge construction, freeway widening and environmental remediation. We currently have 200 employees in the west region and are ranked by ENR as 2018 No. 2 Contractor in Water Supply and No. 9 Top Contractor in Hard-Bid work in the State of California.

For more information please visit www.ohlna.com

Responsibilities

* Maintain, install & troubleshoot, Desktops, Laptop, VOIP Cisco Phones, & Office Printers.
* Excellent troubleshooting skills, knowledge of MS Office & Windows 7 required. Experience supporting desktop systems in an Active Directory / Exchange environment required.
* Resolves technical problems and answers queries by telephone and email. Remote Users computer hardware, software, network, and telecommunications systems.
* Diagnoses, identifies, isolates, analyzes, and resolves problems.
* Maintains and updates help desk tickets and issue tracking system.
* Alerts management to recurring problems and patterns of problems.
* Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
* Responds to telephone calls, email and personnel requests for technical support. Activities include recognition, research, isolation, resolution, and follow-up.
* Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
* May involve use of problem management databases and/or help desk system.

Qualifications

* Bachelor or Assocaites degree in the field of information technology / computer science or related field preferred
* 2-4+ years help desk technical experience

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will require ability to freely access all points of a construction site in wide-ranging climates and environments. Employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually loud noise.

OHL NA and its affiliates are an equal opportunity employer and all qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, veteran status, disability or any other protected class

.

OHL USA, Inc. and its subsidiaries ("OHL") shall not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to OHL or an employee of OHL, by mail, electronically, or otherwise will be considered OHL property. OHL will not pay a fee for any placement resulting from the receipt of an unsolicited resume. OHL will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. OHL Human Resources is the only authorized representative of OHL to execute any agreements with search firms or staffing agencies. As a condition for payment, a Vendor shall have OHL USA Inc.'s Personnel Agreement and a Job Order signed by an authorized OHL HR representative. Verbal or written communications from any employee of OHL and its subsidiaries shall not be considered binding obligations. All resumes whether unsolicited or solicited shall be the property of OHL.

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