Help Desk Technician
Herndon, VA

Job Description

TASC, an Engility company, is seeking qualified Helpdesk Technicians to support a mission-oriented program within the Intelligence Community. Positions are located thoughout the Northern Virginia area.

Responsibilities include, but are not limited to:

* Work with end users, and provide Tier I and Tier II support to multiple customers.
* Support desks across the customer environment, and work with program engineers to troubleshoot problems.
* Perform a variety of duties as assigned and help manage the support team.
* Verify tape backups and oversee off-site storage of tapes when necessary.
* Provide support to customers via phone and in-person. The Helpdesk technician will track issues, and perform issue escalation as needed.