Job Directory Help Desk Support

Help Desk Support
Schaumburg, IL

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Job Description

Connection has a fantastic opportunity through our technical staffing division in Schaumburg, IL. We are looking for a Help Desk Technician. This is initially a contract opportunity (8+ weeks in duration) with the potential to go permanent pending performance.

Hours: M-F, 8am-5pm

Job Duties:

* Provide a high level of customer and technical support over the phone.
* Support will be predominantly be provided remotely and over the phone.
* Accurate record keeping and prioritizing of incidents and how you went about resolving them.
* Escalating issues when necessary.
* Be reliable, self driven, handle miscellaneous IT-related tasks like inventory and help documents.
* 1+ years of experience with Windows O/S, MS Office, typical end user support issues.
* Certification (A+ or Microsoft) or Associate's Degree is preferable.
* Ability to diagnose and resolve hardware, software, and printing issues.
* Basic LAN/WAN understanding.
* Previous experience providing phone support and remote technology to resolve user issues.
* Continual professional development and thirst to advance one's self in the industry.

Connection and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.

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