Will provide support to end users on a variety of issues. Will provide IT support performing help desk functions, server management, asset management, system security, data security, and recovery. Will identify, research, and resolve technical problems. Will respond to telephone calls, email, and personnel requests for technical support. Will document, track, and monitor the problem to ensure a timely resolution.
2+ years of experience in help desk support, administering, developing, delivering, and supporting information technology systems and services. Must have experience carrying out projects independently or as a full Information Technology team member and must show experience working under general guidance and direction on project objectives, limits, work plans, and conclusions. Must be familiar with standard concepts, practices, and procedures within the field. Direct experience in the set-up and migration of Windows OS (Windows 7 - Windows 10), software installation, and updates is preferred. Experience in Desktop Encryption Technology (i.e. McAfee Drive Encryption, Microsoft Bit locker, etc.) is a plus.
Must be a US Citizen or Permanent Resident and be able to pass a background investigation to obtain a security badge to enter the applicable government facility.
AA in Computer Science, related discipline, or equivalent.