Help Desk Associate
New York City, NY

Job Description

Responsibilities:

* Provide excellent customer service via phone & email
* Maintains data entry requirements by following data program techniques and procedures.
* Consistently meets established production & quality goals of 98% production, 95% quality Proficiency utilizing Microsoft Software required, specifically excel Understanding of work unit business and procedures.
* Assist with projects and/other duties as warranted.
* Perform standard processing tasks for each line of business supported Ability to successfully utilize 2 screens navigating many systems at one time
* Maintains customer confidence and protects operations by keeping information confidential.
* Make logically decisions when it comes to request.
* Make correct judgement when it comes to request and able to multi-task.

Qualifications:

* High School diploma or GED equivalent required.
* Ability to lift up to 50 lbs.
* 1 to 2 year experience in a help desk experience.
* Proficiency in MS-Office: Word, Excel, Outlook, and Power Point.
* Ability to appropriately handle confidential and highly sensitive material.