Help Desk Analyst
Sterling, VA

Job Description

Job Description

We are currently seeking a motivated, career and customer oriented Operations and Maintenance HelpDesk Analyst to join our team in Sterling, VA to begin an exciting and challenging career with Unisys Federal Systems.

Position Summary / Responsibilities:

In this role you will:

Performs activities associated with installing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, and standard software at customer sites.

May be directed by Help Desk, Service Desk or script using standard methods, techniques and tools.

Assignments range in complexity from basic troubleshooting and repair to more difficult device repair.

Duties/Tasks and Responsibilities:

Monitor and report on system data and alerts.

Resolve system issues through remote access to the deployed systems.

Provide on-call to support LBI/ITI applications in accordance with the terms of the contract.

Responsible for managing trouble tickets and key issues related to the ongoing operations of the program.

Track and resolve all issues presented by the customer through appropriate PMO chains as defined by the contract.

Work with the technical/software team to ensure that changes made to the solution improve the operational functionality at the ports as well as improve overall performance

Requirements

Position Requirements:

U.S. CITIZENSHIP with full background investigation required REQUIRED

Bachelor's degree and a minimum of 2 years of technical experience with hardware and software - focusing on Windows embedded systems, Help Desk experience, or equivalent blend of education and experience.

Familiarity with network infrastructure

CBP BI Clearance is a must and is required upfront.

Help Desk may be required to switch operations to 24/7 coverage - could require shift work. Will discuss during interview.

Self-directed, highly motivated and have strong problem solving * trouble-shooting skills.

Strong communication skills, both verbal & written, with particular emphasis on the understanding and effectively communicating with external customer's technical issues.

Interaction with project managers, deployment team, and other team members on resolving issues.

About Unisys

Do you have what it takes to be mission critical?

Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. As a member of our diverse team, you'll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government's critical systems.

Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.

#FED#

Req ID = 2019-6571