Help Desk Analyst
New Hyde Park, NY

Job Description

Description

Unless specifically contracted, resumes from recruiting agencies are not being accepted for this position. Kimco Realty is seeking a Help Desk Analyst for our corporate office, supporting end users. Responsibilities include performing equipment installations and upgrades, assisting staff and users with PC equipment and software support, evaluating problems with equipment and printers, performing minor repairs or upgrades, installing equipment, software support (legacy & desktop), restoring and repairing damaged files, supporting mobile devices (iPhone / iPads), maintaining inventory of equipment and supplies, performing helpdesk duties.The candidate must be an energetic self-starter who is detail oriented, well organized and a team player who is willing to work our varied shifts beginning at 8am, 9am and 10am EST. Knowledge in SCCM and Intune for applications packaging and deployment. Windows 10, Microsoft Office 365, Apple IOS, strong organizational skills, strong customer service skills, strong written and verbal communications, technical problem solving and troubleshooting skills, strong organizational skills. Experienced with hardware / software troubleshooting and setup of new configurations, must be resourceful in dealing with issues. Experience with Microsoft Outlook, ZoomRoom and zoom Telephony are a plus. A+ or MCP certifications preferred but not required.

Requirements

* Bachelor's degree or equivalent, relevant work experience
* Ability to rotate through 3 different schedules, beginning at 8:00, 9:00, and 10:00 AM EST
* Prior experience in troubleshooting and problem solving in a technical environment
* Knowledge in SCCM and Intune for applications packaging and deployment.
* Background in setting up new configurations, must be resourceful in dealing with issues
* Mastery of Windows 10, Microsoft Office 365, Printers, and Apple IOS devices
* Experience with Microsoft Outlook, ZoomRoom and Zoom Telephony a plus
* A+ or MCP certifications preferred

AA/EOE