Heat Engagement Manager
New York, NY

Job Description

Heat Engagement Manager

Heat is a full-service creative agency that believes in the power of surprise. Headquartered in San Francisco with offices in Seattle, New York and Chicago, Heat brings to life traditional, digital and social content for a wide array of brands. And as part of Deloitte, Heat + Advertising, Marketing, & Commerce combines world-class creative with industry knowledge and technical depth - all with the goal of helping our clients deliver relevant, exciting experiences across all consumer touchpoints.

Heat is an internationally recognized award-winning agency, with nine Cannes Lions to our credit. We prioritize creative thinking and take pride in what we do: build brands, solve problems, and kindly take over the world. With Heat + Deloitte, we are building the advertising agency of the future. Join us?

We're growing and seeking an Engagement Manager for our Seattle studio.

Work you'll do:

Develop, maintain, and grow client relationships

Support or lead project teams from planning through execution while managing the day-to-day design and implementation of digital products/solutions

Identify and solve project-related problems that are technical, business, and resource specific

Provide vision, promote effective culture, plan and launch projects, and set others up for success

Work with cross functional teams to identify and enact continuous improvements to the project delivery process

Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk

Client Management: Manage expectations and day to day interactions with executive clients and sponsors

Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

The team

At Heat, we develop traditional, digital and social content for a wide array of consumer and B2B brands. And with the backing of Deloitte Digital, we're only continuing to grow our capabilities, most recently turning our attention to today's client health marketing challenges.

Yes. Healthcare marketing is having a moment and we are disrupting the traditional healthcare agency model by helping our clients reimagine brand creative that doesn't say 'pharma'. We realize how the growing interconnectivity between patients and providers has changed our role to one of creating a personalized narrative, a more human story that speaks directly to each patient's unique needs, and delivering it seamlessly through relatable and innovative customer experiences, that ultimately drives a better outcome.

With this in mind, you'll find yourself working alongside some of the most kind, smart, and talented strategists, creatives, account folks and producers - all who care about the work we create and revolutionizing the healthcare industry for patients and providers alike.

You bring:

* 5+ years of relevant consulting or industry experience in mobile, user experience, digital or ecommerce
* 2+ years of experience managing technology engagements
* Experience leading a team of direct reports
* Willingness to travel up to 30%
* 1+ year of experience in developing or managing software applications
* Expertise with mobile technologies and/or software project methodologies
* Scrum certification or experience
* Product Owner experience
* Project Management Professional (PMP) certification or other project/program management training
* Experience leading pursuit or sales teams
* Experience leading a team of direct reports
* Strong oral and written communication skills, including presentation skills
* Strong problem solving and troubleshooting skills
* Ability to work both independently and as part of team
* Willingness to mentor junior staff
* Strong analytical and technical skills
* Must be legally authorized to work in the United States without sponsorship now and in the future*

How you'll grow

At Heat, we focus on helping people at every level of their career identify and use their strengths to do their best work every day. From entry-level to senior leadership, we believe there's always room to grow. We offer opportunities to help sharpen skills, and work alongside industry-leading talent on a daily basis. Our Heaters have a variety of opportunities to continue to grow throughout their career.

About Heat's relationship with Deloitte

We've recently joined forces with Deloitte to offer our award-winning creative services to allow brands to realize their ambitions at a larger scale.

Benefits

At Heat, we know that great people make a great organization. We value our people and our partnership with Deloitte offers employees a broad range of benefits. We'll see you at the benefits meeting. Learn more about what working at Heat can mean for you.

Heat's culture

Heat's culture stems directly from our philosophy. And if you enjoy philosophy, you can read ours here. If you're more of a math and sciences person and think philosophy is nothing more than a class you avoided in college, that's fine too.

Heat in the community

Heat's purpose is to make an impact. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that we have the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

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As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: E20NYCCMGRAN205-CM

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