Head, Infrastructure Engineering
Dorchester, MA

Job Description

Head, Infrastructure Engineering-1902973

Description

The Head, Infrastructure Engineering leads the Infrastructure Engineering team. S/he develops and nurtures strategic relationships with business partners, IT leaders and external partners to implement solutions that align with strategic goals and objectives. The incumbent defines and implements IT policies and processes, develops staff, creates and promotes an environment that fosters communication, collaboration, and innovation and effectively communicate the value and opportunity of emerging technologies.

Responsibilities:

* Accountable for IT Infrastructure Engineering to ensure all systems are designed and implemented following Santander US' standards, industry best practices and regulatory requirements (security, resilience, scalability, efficiency, etc.)


* Accountable for team performance, including hire, training and let go functions


* Conducts product research keeping current on technical directions and how to best apply them to business objectives


* Develops technical road map that embraces technology innovation and delivers solutions that enable and accelerate the business


* Ensures alignment of Infrastructure Engineering team resources and Santander US Organization for optimal delivery


* Ensures that security and regulatory requirements (security, resilience, scalability, efficiency, etc..) are implemented and enforced


* Guides and supports the Infrastructure Engineering team to achieve performance targets and objectives


* Identifies and manages service improvements to increase customer satisfaction


* Manages 7x24 Support of mission critical infrastructure systems in collaboration with incident and problem management teams, to ensure availability and other SLAs are meet


* Manages capital and expense expenditures to plan, and manages expense budget activities and timelines to department and corporate guidelines, while maintaining solid fiscal responsibility


* Manages relationships with our Infrastructure Engineering service providers, monitoring and enforcing SLAs of our service providers, and managing the financial activities associated with the service providers


* Manages systems evolution roadmap, creating and executing plans for transformation with continuous application availability to meet the growth and objective of the business


* Sets the short-term & long-term departmental goals and objectives for the team to support the business and IT mission, strategy, and processes


* Translates business requirements into a strategic view that drives technology change


* Works with appropriate delivery managers to ensure the resources are available and committed to deliver the work



Qualifications

* Bachelor's Degree in Computer Science/Software Engineering or equivalent field or equivalent work experience


* Master's Degree in Computer Science/Software Engineering or equivalent field or equivalent work experience


* 12-15 years' experience managing, growing, and mentoring a team of engineers and managers


* Experience managing teams to deploy infrastructure as code to public (AWS, Azure, etc.) and private clouds


* Experience working with configuration management tools


* Experienced in managing data center technologies related to server, network and storage


* Knowledge & Understanding of compliance and regulatory frameworks (i.e. FFIEC)


* Successfully implementation of transformational programs in the finance sector.



Skills & Abilities:

* Ability to build and maintain high performance teams


* Ability to effectively prioritize and execute tasks in a high-pressure environment


* Demonstrated ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving


* Demonstrated ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change


* Demonstrated experience designing, integrating and managing complex infrastructure solutions


* Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability


* Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audience


* Executes against understanding of market best practices industry frameworks (FFIEC guidelines, NIST standards, etc.),IT budgeting and financial management skills


* Knowledge in more than one specific infrastructure technology domain (Networking, Systems, Storage, Middleware, Databases), Project management skills


* Proven ability to manage complex tasks


* Proven ability to positively manage work in a dynamic environment and to work autonomously as required


* Proven skills in leadership development and team building


* Strong ability to troubleshoot system integration issues


* Strong analytical skills


* Superior technical aptitude


* Minimal physical effort such as sitting, standing, and walking



Competencies:

* Designs, develops and drives the adoption of risk management policies, processes, and procedures Applies advanced skills in operational processes and uses it to improve work efficiency and quality


* Ensures required resources and skills are in place to maintain smooth day-to-day operations and tackle arising problems


* Fully accountable for timeliness, completeness, quality of projects, processes, products and services


* Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks


* Identifies and eliminates redundancy of effort


* Ensures tools, systems, and processes are in place to allow team members to work quickly and effectively


* Improves relationships between key individuals to achieve seamless cross-team work flow and positively impact results


* Uses informal networks to gain support for ideas and projects


* Keeps up -to-date with external market events, pressures and regulations which may impact the organization and assesses whether similar issues exist in the organization


* Can identify functional and organizational implications associated with major trends


* Designs solutions to address industry activities that impact the organization


* Recognizes potential and multiple impacts of change and acts as a coach to help people understand and prepare for change


* Takes proactive action to maintain relationships that are impacted by change


* Stays up-to-date with needs, preferences, trends and practices which impact customers


* Acts as a role model by being a source of advice and knowledge regarding customer issues



At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Job:Infrastructure Engineering

Primary Location:Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park

Organization:Technology (5900)

Schedule:Full-time

Job Posting:Jun 6, 2019, 1:40:59 PM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO