First Shift Operations Center Technician
Vienna, VA

Job Description

Job Overview & Responsibilities

Mythics is seeking a strong First Shift Operations Center Technician to support the Central Consular Databases along with their integrated data processing systems. Our 24/7 Ops team supports a broad spectrum of activities including but not limited to: active development within various frameworks including PL/SQL, .Net, SOA ESB, complex Oracle and SQL database management, network and hardware and software troubleshooting. This is an excellent learning opportunity for the right candidate!

What's in it for you? Diverse environment: A unique opportunity supporting Linux and Windows servers supporting SQL and Oracle databases at locations around the world involving complex data processing/replication systems on advanced hardware.

Duties and Responsibilities:

* Available to support first shift activities Sun-Thur or Mon-Fri 8:30 AM - 4:30 PM
* Provide Tier 1 and 2 support monitoring and maintaining the CCD infrastructure resolving various incidents as they arise
* Supporting system maintenance and change implementation requests
* Collating and validating supporting documentation
* Adherence to policies and procedures
* Supporting the team in ticket and incident management
* Guiding the team through established Agile Scrum and Kanban methodologies
* Constructing and executing maintenance/monitoring database and server scripts
* Assist with system deployments, system updates, day to day operational support and disaster recovery support efforts
* Work with technical writing staff to develop and document standard processes for server installs, upgrades, and other repetitive tasks
* Complete all required administrative duties and paperwork in a timely manner

Qualifications

Basic Qualifications:

* Must have an active Secret clearance
* Bachelor' degree or equivalent work experience (6 years minimum)
* 2+ years of experience in a help desk/operations center environment
* Strong attention to detail
* Ability to learn quickly and adapt to changing circumstance
* Reliable time management proficiency
* Excellent verbal and written communication skills

Preferred Qualifications:

* Network routing, Linux RHEL/OEL and Windows 2008-2016 server operating systems
* SQL and Oracle database management/administration
* Experience using Remedy ticketing system
* Experience scripting Oracle and SQL solutions as well as Linux and Windows server solutions
* Windows IIS, Apache Tomcat, ESB SOA, XML, .NET, PL/SQL, SOAP and RESTful services
* Experience supporting enterprise level operations
* Time management and the ability to multi-task and re-prioritize based on urgency

Company Overview

Why work at Mythics?

Because at Mythics, YOU count! At Mythics, we have an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers. We demonstrate these core principles daily through our corporate Values of Respect - Empathy - Excellence - Fun (REEF). Our REEF values are the foundation of everything we do.

* Comprehensive Health, Dental, and Vision plans available for you and your family
* Premier 401k retirement plan with corporate matching and a 529 college saving plan
* Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
* Generous PTO bank and paid holidays
* Tuition reimbursement for continuing education
* Engaging company events such as quarterly awards, annual kick off parties, and FUN Fridays (early release once a month)
* Free gourmet coffee, tea, fresh fruits and healthy snacking alternatives
* Community Service activities and charitable giving programs
* Our GREEN approach - tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices

Founded in 2000, Mythics is an award-winning Oracle systems integrator, consulting firm, managed services provider and elite Oracle platinum resale partner. Our business model is all about deep knowledge of Oracle technologies and business processes. We offer procurement and Oracle systems integration expertise across the full range of Oracle cloud, software, support, hardware, engineered systems, and appliances. It's a focus that gives us the critical business experience and the Oracle technology advantage you need to succeed.

Mythics, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. Mythics, Inc. will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment. This company is a VEVRAA Federal Contractor, and has designed and agreed to implement an Affirmative Action Program in accordance with Executive Order 11246 and VEVRAA Final Rule. Mythics, Inc. is able to provide alternative methods of application for those who are unable to complete an online form. Please contact accommodationrequests@mythics.com to arrange reasonable accommodations. To read more about your rights, please visit the Department of Labor Disability Rights Fact Sheet here. For more information about Federal laws prohibiting job discrimination, please view the "EEO is the Law" Poster here.