Financial Pacific Leasing Business Systems Analyst (Federal Way)
Tacoma, WA

Job Description

Financial Pacific Leasing is seeking a Business Systems Analyst to join our team in Federal Way. A business analyst is someone who analyzes an organization or business domain and documents its processes or systems, assessing the business model or its integration with technology. This role is responsible for supporting the team by leveraging systems expertise to develop and maintain documentation, customized reports, dashboards, and Salesforce interfaces to efficiently and effectively manage the business. Additionally, this role will mentor the other members of the business systems analyst and tech support team, helping them achieve performance goals and deadlines in ways that comply with the company's plans and vision.

The ideal candidate is self-directed, detail-oriented, and driven to contribute to the organization's reputation, growth, and success. The right analyst cares about their clients, is attentive to their needs, and is always searching for new ways to make their experience the best it can be.

Functions

* Strategy
* Combining the enterprise system requirements, documentation, and specifications, create a roadmap of enhancements and upgrades for our Salesforce solution.
* Create management ready scorecards, ensuring that each business unit has sufficient functionality, documentation, performance metrics.
* Leadership
* Host regular customer meetings with application stakeholders to facilitate cross-functional communications and review key performance indicators.
* Conduct project and process retrospectives at the completion of each initiative or sprint. Document the findings and ensure that the improvements are addressed and implemented.
* Team Development
* Mentor the junior Business Systems Analysts, ensuring that their successes are celebrated, their assignments are complete, and their actions are consistent with the team's mission and values.
* Develop strong cross-functional relationships and collaboration with TAG, maintaining effective lines of communication and collaboration.
* IT Operations
* Approve software development activities via daily and weekly scrum meetings, making decisions on priorities and preferences, and continuously gathering feedback as new features and functionalities are developed.
* Ensure that all knowledge accumulated via retrospectives and problem management is documented in a centralized product backlog and kept current.
* Transformation
* Support the company through early problem detection, idea generation, developing and implementing creative solutions, and advising on industry "best practices".
* Demonstrate experience driving digital transformation and business growth through innovation and the implementation of technology.

Qualifications

* High School Diploma or GED.
* Bachelor's Degree in IT, MIS, Finance, Business or related field preferred.
* Familiarity with leasing institution system features and third-party products a plus.
* Experience leading DevOps or Scrum initiatives; Scrum Master experience a plus.
* 3+ years of technical Salesforce experience.
* Expert in user acceptance testing methodologies, principles, and practices of process development and implementation along with comprehensive business unit system, software, and applications.
* Advanced PC program skills with experience with Excel, data warehouse products, and other similar systems. Expertise with troubleshooting internet connectivity and browser issues. Ability to handle complex problems to achieve department goals.
* Exceptional verbal and written communication skills for a variety of audiences (both technical and non-technical). Ability to analyze problems of a technical nature with high accuracy and attention to detail. Ability to accurately diagnose problems and recommend alternative solutions.
* Possess a high level of analytical ability to understand sophisticated programs/systems for resolving business problems, respond promptly to customer needs, and handle difficult or emotional customer situations.
* Ability to set goals and objectives, prioritize and plan work activities using time effectively, meet deadlines and commitments, and work collectively with little or no directional guidelines from manager.

Perks and Benefits

* Excellent benefits package.
* Paid Time Off (PTO).
* 401(k) company match.
* Paid holidays.
* Employer paid Employee Assistance Program (EAP).
* Flexible Spending Account (FSA).
* Voluntary Benefits such as LTD, STD, LTC, and Life and AD&D Insurance.
* Recognition program.
* Monthly incentive perks.
* Thriving company culture.
* Up to 40 hours of volunteer time allotted each year.

No relocation offered.

About Us

Financial Pacific Leasing (A Subsidiary of Umpqua Bank) is a commercial equipment leasing company located in Federal Way, WA. Established in 1975, we are a leader in the leasing industry and we take pride in our employees. We strive to create a work environment that is rewarding, challenging and a fun experience. We are currently seeking a Full-Time Administrative Assistant/File Coordinator. Qualified Applicants should enjoy working as a team and independently, possess strong communication skills and have experience in working with a fast paced, goal-oriented environment. Excellent benefits and retirement package.

Financial Pacific Leasing & Umpqua Bank are committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.