Field Technician III
Torrance, CA

Job Description

Job Description

Description

Under minimal supervision provides front-line support to end users for installation, repair and preventative maintenance of personal computers, network infrastructure and related systems.

This support may be provided on-site or remotely as needed.

Role & Responsibility

* Installs, configures and troubleshoots desktop systems, workstations, servers and network issues.
* Maintains passwords, data integrity and file system security for the desktop environment.
* Communicates highly technical information to both technical and non-technical resources.
* Interacts with numerous resolver groups to restore service and/or identify core problems.
* Simulates or recreates user problems to resolve operating difficulties.
* Responsible for maintaining acceptable levels of customer satisfaction according to defined policies.
* Works with engineers to resolve tier 2 and Tier 3 support issues.
* Trains end-users on software packages and standard IT procedures as required; participates in new application rollouts, testing and special Projects as needed.
* Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers and terminals.
* Activities include recognition, research, isolation, resolution, and follow-up steps.
* Works on assignments that are moderately complex in nature.
* Interacts daily with supervisor, peer groups, Service Desk and customers.
* Interaction normally involves exchange or presentation of factual information.
* Normally receives little instruction on day to day work, general instructions on new assignments.

Qualifications

Required Education & Experience

AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relavent certification.

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability