Field Support Technician
Everett, WA

Job Description

We have an exceptional opportunity for a Field Support Technician to join our team in (Location). Technicians perform routine and complex work related to the repair and calibration of test, measurement and diagnostic equipment. In a repair center setting, repairs instruments and/or systems returned to the factory for service and/or repair. The work environment is fast-paced, high-energy and professionally rewarding.

Responsibilities Include:

* Analyzes, troubleshoots, makes repairs, resolves technical problems and performs maintenance service on equipment or components returned to repair center by customers.
* Prepares requires repair documentation and accurately maintains associated records
* Conveys data and trends on product repairs to appropriate person or department to assure customer satisfaction.
* Escalates unusual product issues to technical support or other appropriate department.
* Completes calibration data sheets accurately and efficiently
* Occasionally is required to create calibration data sheets, with minimal supervision, based upon instrument specifications and approved calibration procedures.
* Completes all documentation supporting customer requirements, reporting, ISO and other quality systems.
* Acquires job skill and learns company policies
* Basic calibrations
* Adheres to quality management system policies and procedures in performance of work
* FBS participation-Daily Scheduling, Visual Management Participation, Kaizen Participation, Problem solving participation
* Performs other laboratory support functions as required in an efficient and orderly manner.

Fluke is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

The successful candidate will possess the following combination of education and experience:

Required:

* Typically requires a minimum of 2-4 years of related experience.
* Must have excellent customer service skills.
* Strong soldering skills
* Able to troubleshoot to component level on printed circuit assemblies
* Proficient with oscilloscopes and digital multimeters.
* Must have good written and verbal communication skills.
* Ability to work on assignments that are routine in nature, requires limited judgement.
* Proficient with Windows, Microsoft Office, and Internet applications with an emphasis on Excel required.
* Must meet requirements to drive a company vehicle (Valid driver's license and clean driving record).
* U.S. Citizenship.
* Capable of lifting (50 pounds) unassisted.

Preferred:

* College degree, or continued education.
* 2-year Technical certification