Field Support Technician
Everett, WA

Job Description

We have an exceptional opportunity for a Field Support Technician to join our team in Everett, WA. Technicians perform routine and complex work related to the repair and calibration of test, measurement and diagnostic equipment. In a repair center setting, repairs instruments and/or systems returned to the factory for service and/or repair. The work environment is fast-paced, high-energy and professionally rewarding.

Responsibilities Include:

* Analyzes, troubleshoots, makes repairs, resolves technical problems and performs maintenance service on equipment or components returned to repair center by customers.
* Prepares requires repair documentation and accurately maintains associated records
* Conveys data and trends on product repairs to appropriate person or department to assure customer satisfaction.
* Escalates unusual product issues to technical support or other appropriate department.
* Completes calibration data sheets accurately and efficiently
* Occasionally is required to create calibration data sheets, with minimal supervision, based upon instrument specifications and approved calibration procedures.
* Completes all documentation supporting customer requirements, reporting, ISO and other quality systems.
* Acquires job skill and learns company policies
* Basic calibrations
* Adheres to quality management system policies and procedures in performance of work
* FBS participation-Daily Scheduling, Visual Management Participation, Kaizen Participation, Problem solving participation
* Performs other laboratory support functions as required in an efficient and orderly manner.

The successful candidate will possess the following combination of education and experience:

Required:

* Typically requires a minimum of 2-4 years of related experience.
* Must have excellent customer service skills.
* Strong soldering skills
* Able to troubleshoot to component level on printed circuit assemblies
* Proficient with oscilloscopes and digital multimeters.
* Must have good written and verbal communication skills.
* Ability to work on assignments that are routine in nature, requires limited judgement.
* Proficient with Windows, Microsoft Office, and Internet applications with an emphasis on Excel required.
* Must meet requirements to drive a company vehicle (Valid driver's license and clean driving record).
* U.S. Citizenship.
* Capable of lifting (50 pounds) unassisted.

Preferred:

* College degree, or continued education.
* 2-year Technical certification

All external hiring is contingent upon the successful completion of a pre-employment drug screen and a criminal background check.

Fluke Corporation is an equal opportunity employer

www.fluke.com, www.danaher.com