Field Services Engineer-Intern
New York, NY

Job Description

Position Summary:

The Field Services Engineer is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes daily support incidents, desktop troubleshooting, hardware/software installation, upgrades and relocations. The candidate will interface with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism.

* Maintenance

o Maintains workstations and the programs running on them

o Contributes to knowledge base of support issues and resolutions

* Troubleshooting

o Acts as an escalation point for ECI Support Desk to coordinate with internal resources and vendors in helping to diagnose and resolve issues in client's environments

* Engages in self-directed continuous improvement and learning of various products:

o Investigates and follows both industry and ECI best practices and updates ECI standards

o Participates in scheduled team meetings

o Documents standards on the ECI Wiki

Position Requirements:

* A+ or other CompTIA Certification
* Good written and oral communication skills
* Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
* Good documentation skills
* Ability to absorb and retain information quickly
* Ability to present ideas in user-friendly language
* Highly self-motivated and directed
* Sharp attention to detail
* Capable of multitasking in a high pace environment, effectively and efficiently
* Good customer service orientation
* Ability to demonstrate client sensitivity
* Ability to effectively prioritize and execute tasks in a high-pressure environment

Technical Requirements:

* Building and/or relocating users PC's.
* Comm Room cleanups
* Reinstalling Operating Systems and all appropriate drivers.
* Microsoft Windows 7/8/10, Microsoft Office 2007-2016
* Virus and spyware removal
* Troubleshooting Desktops/Laptops/Mobile devices/Printers/Fax Machines/Scanners/Copiers

Preferred Skills:

* Email and spam troubleshooting
* Office 365, Amazon AWS, SaaS, cloud technologies
* Administering Active Directory Users/Exchange mailboxes

Working Conditions:

* Ability to work in an independent environment with moderate supervision
* Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)
* Overtime may be required to meet project deadlines (including late nights and weekends)
* Ability to travel for business and work beyond normal business hours when necessary
* Ability to be flexible and successfully respond to multiple work pressures
* Sitting for extended periods of time
* Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
* Lifting and transporting of moderately heavy objects, such as computers and peripherals

We offer competitive salaries and our generous benefits package includes health and dental insurance at great employee rates, life insurance, short/long term disability, paid time off and holidays, a 401K plan and performance incentives. Come work for the leader in cutting edge technology and see for yourself how we value our clients and employees alike.

ECI is an equal opportunity employer. In accordance with anti-discrimination laws, ECI prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. ECI conforms to the spirit as well as to the letter of all applicable laws and regulations.