Field Services Engineer
San Francisco, CA

Job Description

Position Requirements

* College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with 1-3 years of end user support
* Exceptional written and oral communication skills
* Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
* Willingness to learn
* Highly self-motivated and directed, in a fast-paced team environment
* Sharp attention to detail with proven analytical and problem-solving abilities.
* Effective time management in working on internal tasks as well as with external vendors
* Possible long-term singular client engagement

Technical Requirements

* Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients
* Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
* Reinstalling and troubleshooting of operating systems and applications
* MAC Experience
* GAM Experience
* Android/iOS configuration, troubleshooting and potential integration with MDM solutions
* Basic experience with public cloud technologies with an emphasis on G-Suite
* Familiar with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Software Firewall, Web Filtering)
* Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)
* Ability to perform patching and maintenance of systems

Nice to Have

* Financial industry experience (Hedge Funds Private Equity, FoF)
* Experience with Managed Service Providers
* Experience with Market Data vendors like Bloomberg, Reuters, Factset
* Experience with Microsoft Server 2008R2-2016
* Basic knowledge of e-mail and spam troubleshooting
* Understanding of IaaS, VDI and backup technologies
* Experience with virtualization software such as VMWare vSphere or Hyper-V
* Administering Active Directory Users/Exchange mailboxes
* Technical certifications preferred
* Basic understanding of desktop imaging platforms

Working Conditions

* Ability to work in an independent environment with moderate supervision
* Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)
* Overtime may be required to meet project deadlines (including late nights and weekends)
* Ability to travel for business and work beyond normal business hours when necessary
* Ability to be flexible and successfully respond to multiple work pressures
* Sitting for extended periods of time
* Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
* Lifting and transporting of moderately heavy objects, such as computers and peripherals