Field Service Technician I
Tacoma, WA

Job Description

Everi was born when two companies that have served the casino industry for decades - Global Cash Access and Multimedia Games - became one with the mission of becoming a transformative force on the casino floor. Upon its launch in 2015, Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency, and continuously striving to see how the company can help patrons and operators alike have transcendent experiences on the casino floor - www.everi.com

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Job Description:

* We are looking for an outstanding individual to be part of a fun, dynamic team responsible for installing and maintaining hardware and software on PC's, interact with Everi's customers and provide first class customer service.
* Provides technical support to customers on operational or maintenance aspects of system equipment.
* Serves as customer contact on technical and service related problems.
* Responsible for helping diagnose mechanical, hardware, software, and systems failures using established procedures.
* Has knowledge base of all hardware, software, game platforms, networking solutions, including company procedures and expectations.
* Responsible for helping determine and define daily objectives for site specific product installations, maintenance, and customer support.
* Serves as a technical support uplink for customers and Everi technicians.
* Performs other related duties as assigned.

Required Skills:

* High School Diploma or GED required.
* Vocational, Technical or Business School preferred.
* 0-2 years of actual on the job experience in related field.
* Proficiency in Microsoft Office Applications, especially Word and Excel.
* Must be able to work at assigned location to enable direct communications and interactions with team members, management and others as necessary, unless traveling for a business-related purpose. Bending, reaching, twisting, squatting, and lifting up to 50 pounds.
* Ability to sit, stand and or walk for extended periods during the workday.
* Ability to work effectively and efficiently in a high-stress, fast-paced and high-pressure environment while maintaining high standards of accuracy, paying attention to detail and meeting assigned deadlines.
* Demonstrates high integrity, trust and strict confidentiality.
* Ability to maintain excellent communication and a positive, respectful and professional attitude and relationship with clients, employees, peers, co-workers, all levels of management, and all outside organizations conducting business or otherwise interacting with Everi.
* Ability to adapt to a work environment in which processes, performance standards, goals, and budget requirements change with the fluidity of an ever-evolving business.
* 40+ hours per week. Must be flexible for overtime, including evenings, weekends and holidays as required.
* Military experience will be considered.

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Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.

For All Recruitment Agencies

Everi does not accept agency submittals unless it has been cleared with our Recruiting Director or Recruiting Manager. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.