(Those who previously applied need not re-apply)
Position Summary: The Telecommunications Field Project Manager is responsible for overseeing and directing the installation, maintenance, troubleshooting, and set-up of hardware and software related to Telephony systems in new and existing schools. This includes developing, deploying, and maintaining a platform for increasing project, program, and user productivity. This position will lead the planning and implementation of telecommunication projects for new systems and technologies. Performs related work.
Direct Reports: Director of Systems Implementation
Key Relationships: Works with all levels of management staff, vendors, and project teams to plan, organize, and direct the implementation and support of the telecommunication projects. Partners with IT Teams to coordinate efforts to manage third-party providers in a complex multi-site, digital, IP telecommunication/communications systems environment.
* Directs, trains, and oversees vendors responsible for the installation of software and hardware, maintenance, diagnosis, and repair of a variety of electronic equipment related to telephony systems. Ensures adherence to established rules and procedures.
* Manages and supports vendors and project managers in the areas of voice and data communications within schools and administrative offices.
* Lead and oversees the design and implementation of voice telecommunication
* Provides highly technical knowledge in the analysis, planning, and execution of telecommunication-related IT solutions.
* Serves as point of contact delivering expert-level project management consultation and guidance to consultants and staff.
* Ensures uninterrupted access to all new and existing voice telecommunication systems.
* Ensures the integrity of the telecommunication architecture as well as the control, reliability, and performance of all telecommunication systems. This includes overseeing and implementing all phases of telecommunication systems, equipment installation, testing, and compatibility.
* Directs, plans, researches, and implements very complex telecommunication projects for new systems and technologies.
* Coordinates and directs the installation and set-up of telephony systems in new and existing schools.
* Evaluates all voice communication technology, e.g., Time-Division Multiplexing (TDM), Internet Protocol/Private Branch Exchange (IP/PBX), Voice over Internet Protocol (VoIP), and Public Switched Telephone Network (PSTN) and carrier services, as well as physical plant and infrastructure issues common to large-scale telecommunication deployments.
* Assesses the needs of schools and offices in the areas of voice communications, internal communications, voice networking, voice messaging, interactive voice response, and call center technologies.
* Makes appropriate recommendations for upgrades, replacements, and equipment replenishing.
* Prepares project reports, including analysis of problems, suggested resolutions, and documentation of needs analysis.
* Coordinates and manages large multi-site installations of telephone equipment, and supervises and inspects the work of outside vendors.
* Oversees reviews installation and approves job changes as required.
* Inspects and approves final installation to ensure contract compliance and adherence to established standards, guidelines, and processes.
* Prepares project impact and progress management report.
* A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service) telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems, and three years of satisfactory full‐time experience in the performance of analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications or closely‐related electronics planning, electronics management, and/or electronics service environment; or
* An associate degree from an accredited college including or supplemented by 12 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems and four years of the experience described in ʺ1ʺ above; or
* A four‐year high school diploma or its educational equivalent approved by a States department of education or a recognized accrediting organization and five years of the experience described in ʺ1ʺ above; or
* A satisfactory combination of education and/or experience equivalent to ʺ1ʺ, ʺ2ʺ or ʺ3ʺ College education not used for meeting the minimum requirements in ʺ1ʺ or ʺ2ʺ above may be substituted for experience on the basis of each 30 semester credits of undergraduate college education, including or supplemented by 6 semester credits in voice telecommunication (telephone, radio, microwave, fiber optic and cellular service), telecommunications technology, electronics, physics, and/or planning and analysis of electronic systems for six months of experience described in ʺ1ʺ above, up to a maximum of two years' experience. However, all candidates must have at least a four‐year high school diploma or its educational equivalent and at least one year of the experience described in ʺ1ʺ above.
Special Note ‐ Additional Requirements for Assignment Level IV
To be eligible for placement in Assignment Level IV individuals must have, after meeting the minimum requirements, at least two additional years of full‐time experience as follows:
* As a Telecommunications Associate (Voice) ‐ Assignment Levels I, II, and III working for the City of New York; or
* Performing analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications, electronics planning, electronics management, and/or electronics service environment, one year of which must have been specialized work in a consultative or supervisory capacity., physics, and/or planning and analysis of electronic systems, one year of which must have been specialized work in a consultative or supervisory capacity.
* Ability to review construction documents and make infrastructure recommendations for EIA-TIA compliance in cable, backbone, and MDF/IDF room design.
* Familiar with all aspects of building wire, computer, and telecommunications infrastructure and the ability to coordinate workflow with various trades.
* Ability to prepare and present progress management reports.
* Strong interpersonal communication skills.
* Strong leadership skills, motivation, decisiveness, flexibility, and sound business judgment.
* Ability to interface with other IT disciplines and works well with fellow employees in a team environment.
* Hands-on experience with managing modern digital telecommunications IP and/or IP/PBX equipment installations.
* High level of PM experience.
* Ability to direct the work of others in a matrixed environment, coordinate activities and resources within or between units, and assess and evaluate the performance of projects in flight.
* Detail-oriented with the ability to multitask.
* Ability to prioritize and manage workload.
* Strong PC skills and knowledge of Microsoft Word and Excel.
* Internal candidates preferred.
(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not make less than their current salary.)
Please include a resume and cover letter with your application.
Applications will be accepted through June 28, 2019 until 3:00 p.m.
NOTE: The filling of all positions is subject to budget availability.
This position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.
AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of the Department of Education of the City of New York to provide educational and employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. Inquiries regarding compliance with this equal opportunity policy may be directed to: Office of Equal Opportunity, 65 Court Street, Room 1102, Brooklyn, New York 11201, or visit the OEO website at http://schools.nyc.gov/OEO