Escalations Engineer II
Boston, MA

Job Description

Forcepoint is transforming cybersecurity by focusing on what matters most: understanding people's intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intellectual property and simplifying compliance. Based in Austin, Texas, Forcepoint supports more than 20,000 organizations worldwide. For more about Forcepoint, visit www.Forcepoint.com and follow us on Twitter at @ForcepointSec.

Forcepoint is transforming cybersecurity by focusing on what matters most: understanding people's intent as they interact with critical data and intellectual property where it resides. Forcepoint is recognized as a Market & Technology Leader in NGFW, CASB, DLP and Cross Domain Cyber Solutions and is a pioneer in anti-evasion defenses and high-availability clustering. The Cork team will be part of a global team that is focused on providing critical analytics to identify risks within an organization based upon user behavior and other cybersecurity indicators. Based in Austin, Texas, Forcepoint supports more than 20,000 organizations worldwide. For more about Forcepoint, visit www.Forcepoint.com and follow us on Twitter at @ForcepointSec.

Forcepoint is building out a new world class UEBA analytics engineering team in Boston. The Boston team will be an important part of the global analytics engineering team. This team is responsible for ingesting, processing, storing, and analyzing cybersecurity data. In this role you will work with other developers, data engineers, and data scientists to continue the development of our flagship analytics product within AWS. This is an exciting opportunity to work with experienced professionals within an innovative space. This position will require you to develop everything from prototype systems to fully mature test-driven production quality code. This is an exciting and fun role where creative contribution and design initiative are welcome. The successful candidate will have a strong passion for technology, be open minded and have strong technical skills to help solve and troubleshoot large scale deployments. In addition, you should also have good organizational skills as well as good written and verbal communication skills, working well with others across group and department boundaries.

About the Boston Office

The Forcepoint Boston Office is located in the historic Seaport District. Just steps away from numerous historic sites, the Seaport District offers many parks, waterfront walking/running paths, amenities, dining options, and incredible views of Boston Harbor and the Atlantic Ocean. The office is located a half-block from the Silver Line T train, and a 10 minute walk to South Station.

Responsibilities:

* Support customer data pipelines
* Maintain data movement solutions such as APIs, pub/sub queues, and caches
* Support features in the streaming analytics pipeline to suit evolving analytic strategies
* Investigate, troubleshoot, and triage customer support issues escalated from Tier I and II support
* Document proven solutions to product issues
* Contribute to knowledge base
* Work closely with customers, and provide excellent service
* Solves production issues that need reproduction, root cause analysis, and coding

Skills & Qualifications

Must have:

* 2+ years production support experience
* Experience in a Linux Environment.
* Experience in multiple programming languages, Java and Python strongly preferred
* Experience supporting data pipelines
* Experience supporting data movement and storage solutions at-scale
* Innovative drive to investigate and assess new technologies with minimal learning curves
* Data storage experience across technologies such as RDBMS, Key/Value Stores and NoSQL
* An ability to work successfully across team and geographical boundaries to deliver joint initiatives

Nice to have:

* Bachelor's degree in Computer Science/Engineering or equivalent experience
* Knowledge and support experience in AWS, Azure or other Public Cloud providers
* Cybersecurity knowledge or experience
* Prior experience working in a commercial development environment: best practices for development, agile, schedules, processes, defect management, code management & continuous integration environments & formal quality practices
* Experience supporting Public Cloud deployments using both IaaS and PaaS capabilities
* Experience supporting RESTful API interfaces
* Experience with Docker and Kubernetes
* Experience working with graph-based systems
* Knowledge of large enterprise networking environments
* Experience working with large enterprise customers
* Experience working in Java environments with technologies such as Containers, Servlets, Spring
* Understanding of security concepts: encryption, secure application development, defensive programming, software vulnerabilities and exploits, general issues in web security
* Understanding of Continuous Integration and Continuous Delivery development methods

RSRFP