Job Directory Epic App Coord/Analyst, Ancillary & Specialty Clinical Systems (OpTime OR & Anesth.)

Epic App Coord/Analyst, Ancillary & Specialty Clinical Systems (OpTime OR & Anesth.)
Plymouth, MA

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Job Description

* Acts as the primary support contact for the application's end-users;

* Identifies issues that arise in their application area as well as issues that impact other application teams, and works to resolve them;

* Guides workflow design, build, and testing of the system; analyzes other technical issues associated with Epic software;

* Provides analysis on system design specifications and system/product evaluation;

* Identifies and implements requested changes to the system;

* Serves as liaison between end users' workflow needs and Epic implementation staff;

* Maintains regular communication with Epic representatives, including participating in weekly project team meetings;

* Works with Epic representatives, CCHC business units, and end users to ensure the system meets CCHC's business needs in regards to the project deliverables and timeline;

* Develops an understanding of operational needs to set the direction for CCHC's workflows by attending site visits, validation sessions, and other integrated sessions;

* Translates business needs into system functionality requirements through application configuration and build activities;

* Creates and maintains high quality system, report, and interface test scripts;

* Participates in training and working with end users;

* Troubleshoots problems and questions;

* Reviews the status of projects and issues on an ongoing basis with leadership;

* Holds weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget and upcoming milestones;

* Develops and implements data queries and reports as needed;

* Develops customer and system documentation as required;

* Follows appropriate departmental change control procedures and protocols;

* Follows established Information Technology Infrastructure Library (ITIL) process for documentation and delivery of support services, with proper documentation using ITS Service Management software (Service Now);

* Responds thoroughly and promptly to customer needs and meets Service Level Agreements as defined in conjunction with our customers;

* Performs and completes other duties as assigned.

* Bachelor's degree in healthcare or related field, or equivalent combination of education and experience;

* Must be able to obtain Epic certification as outlined by program requirements;

* Minimum of five (5) years of related experience, including experience with healthcare information systems and clinical operations;

* Solid understanding of clinical workflow relevant to assigned application team;

* Experience in developing and integrating business processes;

* Demonstrated flexibility with respect to changing end-user business needs;

* Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible;

* Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner;

* Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others;

* Ability to communicate information clearly and concisely with project leadership and subject matter experts;

* Ability to gain trust and establish effective relationships with Epic counterparts;

* Ability and willingness to learn new software and systems;

* Ability to understand and develop complex technical system configurations and workflows independently;

* Ability to listen attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy;

* Seeks, logically examines, and interprets information from different sources to determine a problem's cause and develops a course of action to resolve the problem and to prevent its recurrence;

* Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures;

* Ability to interact with clinical or business areas to gather and understand workflow and technical requirements;

* Ability to work flexible schedules to meet job requirements; requires occasional after hours support.

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