Enterprise Systems Specialist
Boston, MA

Job Description

Enterprise Systems Specialist

Location: Boston, MA- United States

Job ID: 19WD33592

Premium Support Services @ Autodesk

Premium Support Services (PSS) is a dynamic team of product, industry, and workflow experts responsible for delivering our Enterprise Priority Support services to our most strategic customers. We provide technical guidance, analytics, thought leadership, and hands-on, root-cause problem resolution to help and inspire our enterprise customers to maximize the business value and adoption of their technology investments.

PSS is part of our Customer Success organization and our 2000 person Worldwide Field Operations division.

Position Overview

Are you passionate about customers and helping them optimize the IT infrastructure they rely on to imagine, design, and make a better world? Do you pride yourself in being the go-to person for the toughest, most complicated IT issues? Are you obsessed with finding new and improved ways to use technology to solve business problems? If yes, you may be a good fit for Autodesk's Customer Success Organization.

The ideal candidate will be an IT generalist with broad experience and working knowledge of a wide variety of IT domains. In this role, you will partner with our most strategic enterprise customers and apply your knowledge and experience to ensure their IT infrastructure is optimized for the best possible experience with Autodesk's products and services.

Responsibilities

* Establish and maintain working relationships with enterprise customers as a technical trusted advisor.
* Proactively partner with enterprise customers to ensure successful deployment, licensing and performance of Autodesk cloud and desktop products.
* Utilize knowledge of the customer environment to resolve issues in a timely manner.
* Prioritize critical technical issues and ensure the most effective resolution of all issues.
* Perform root cause analysis and implement strategies to reduce recurrence of issues.
* Partner with Designated Support Specialists to provide holistic solutions that require deep knowledge of IT domains and Autodesk products.

Minimum Requirements

* You have 3 years' experience administering or supporting Windows Desktop and Server infrastructure, including Active Directory and Group Policy
* You have a working knowledge of on-premise (VDI) and hosted (DaaS) virtualization technologies (Citrix, VMWare, Azure, AWS, etc.)
* You have a strong understanding of internet and network infrastructure technologies (DNS, DHCP, TCP/IP, routing and network security)
* You have hands-on experience with application deployment packaging and distribution using SCCM, GPO, Altiris and other common deployment tools and methods
* You have a working knowledge of Identity Management and SSO
* You have experience scripting using VB, PowerShell, .NET, C, or C

Preferred Qualifications

* You have experience administering Autodesk applications in an enterprise environment
* You have experience with FlexNet License Manager and/or FlexNet Manager reporting
* You have done technical consulting or technical project delivery for large, demanding clients
* You hold MCSA/MCSE certifications in Windows, Windows Server, Cloud, Productivity, or Mobility

Top Five Signs You're a Strong Candidate

* You focus on the customer. You build strong customer relationships and gain insights into their needs. You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations.
* You value accountability. You follow through on commitments and make sure others do the same. You act with a clear sense of ownership, taking personal responsibility for decisions, actions, and failures. You establish clear responsibilities and processes for monitoring work and measuring results, including opportunities to give and receive feedback.
* You have courage. You have the passionate self-belief and trust necessary to be bold and brave in your actions to take controlled risks and encourage others to challenge your ideas, and delivery strong results.
* You work cooperatively. You are comfortable working with colleagues at all levels and from all over the world to achieve shared objectives. You partner with others-representing your own interests while being fair to others. You easily gain the trust and support of others and credit others for their accomplishments and contributions.
* You learn by experimenting. You are comfortable learning quickly when facing new situations and seek knowledge from inside and outside the Company. You are comfortable taking on the challenge of a new task. You experiment to find new solutions and extract lessons learned from successful and failed efforts.

About Autodesk

With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers, and architects to digital scientists, students, and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

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