Enterprise Server / Storage Hardware Repair Field Engineer - Clearance Required
Washington, DC

Job Description

Secure your tomorrow with Unisys: A great place to learn and grow your career! At Unisys, every associate makes a difference. Here, you have the opportunity to learn new skills, apply your expertise, explore local and global challenges, and solve complex technology issues with creative solutions and diverse teams. You are part of a team that drives change and delivers results on a daily basis. Our success is a direct result of our people.

Key Responsibilities

* Respond to technical service hardware repair requests to provide on-site and phone support on enterprise-level servers, storage sub-systems and drives and networking devices at client locations in the southern MD, Washington DC, and northern VA area.
* Will also be required to provide after-hours standby support on a rotating basis.
* Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
* Integrate technical knowledge and business understanding to create solutions for customers.
* Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
* Identify potential escalations and alert management proactively
* Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
* Apply solutions to meet moderately complex customer needs within area(s) of technical responsibility
* Balance internal needs with customer needs within defined parameters.
* May identify additional services that could lead to future service revenue growth.
* Build strong relationship with management in assigned accounts.

Technical and Behavioral Skills

* High school diploma or GED required
* Background investigation and drug screen required
* Active Top Secret / SCI clearance with Full Scope polygraph mandatory
* 3 to 5 years of experience in a field service support role providing break/fix hardware repair for server and storage systems such as Dell, HP or IBM servers, Cisco networking, and Hitachi or EMC storage arrays.
* Must have valid driver's license and reliable vehicle with appropriate insurance (required) as well as a willingness to travel to support clients throughout the southern MD, Washington DC, and northern VA areas
* Ability to troubleshoot and repair enterprise-level software and hardware issues. Excellent problem solving skills where problems may be complex or hard to diagnose.
* Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers
* Must be available for after-hours on-call rotation
* Comprehensive business, technical, or functional knowledge.
* Must have working knowledge of Blade and SAN technologies.
* Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
* Able to suggest operational efficiencies.

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