Enterprise Analyst
Arlington, VA

Job Description

Since founding in 1994, our business has grown tremendously and earned a reputation for its consistent excellence, integrity and customer satisfaction. The secret behind our success has been our commitment to cultivating a talented and diverse team that includes professionals with different backgrounds, viewpoints and specialties.

Our recruitment, development and retention efforts all stem from our employee-focused mentality and our interest in creating an exciting and rewarding career environment for everyone who joins the IMTAS family. Starting or continuing your professional career at IMTAS will provide you with irreplaceable opportunities, put you in contact with intelligent colleagues and partners and produce an experience that will form your future professional choices and successes.

If you seek out professional challenges and have a passion for excellence and creativity, you may be a perfect fit as part of our team and we invite you to explore your career opportunities at IMTAS.

Title: Enterprise Analyst

Location: Alexandria, VA

Enterprise Wide Analysts must be strong troubleshooters who understand how to discover the root cause of a problem without a roadmap to get there. Our customers rely on these technicians to work some of the most complicated technical problems that are reported to the Service Desk as well as issues escalated from other technical support areas.

Required Experience:

* At least 2 years of uninterrupted, high-volume; 5,000+ user Call-Center, Service Desk Experience as a Tier 2 or higher technician.
* 2 years of troubleshooting and practical hands on experience with all of the following: Microsoft Windows 7/10, Registry Editor, Office 2013/2016, Active Directory, Network/Local Printers, Operating System and Browser Plugins, Permissions, VPN & Network connectivity
* Active Microsoft MCSE/MCSA/MCP, Microsoft Windows 10 Certification, or equivalent

Desired Experience:

* 2+ year(s) of uninterrupted experience in a Service Desk Environment or domain/enterprise environment with 10,000+ user base, as a Tier 2 or higher technician.
* 3+ years of configuration, advanced troubleshooting and practical hands on experience for all of the following: Microsoft Windows 10, Office 2016, Network/Local Printers, Operating System and Browser Plugins, SCCM, COTS, In house Applications, Local & Network Permissions, VPN & Network connectivity, Skype for Business, Cisco Unified Communications, and WebEx.

Desired Education & Certifications:

Bachelor's degree in computer sciences (or related technical field), related work experience and one or more of the following in active status: Microsoft MCSE/MCSA/MCP, Microsoft Windows 10 Certification, or equivalent.

Job Duties:

* Investigate and troubleshoot Tier 1, Tier 2 and Tier 3 level technical issues reported to ITSM queues, email and walkup, utilizing available knowledge and approved remediation tools
* Perform remote/desk-side investigations, apply advanced troubleshooting and resolution of enterprise-wide issues, specific root causes, and report on technical information
* Contribute to the Knowledgebase system and maintain information within
* Contribute to team process, troubleshooting and efficiency improvements
* Ability to lift up to 15lbs. and perform on-campus customer site visits
* Additional support responsibilities and duties to be assigned based on business need