Engineer, Network Operations
Manassas, VA

Job Description

About us: It's a great time to be part of the SES team

We are the world's leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit (GEO) and Medium Earth Orbit (MEO). We provide a diverse range of customers with global video distribution and data connectivity services through two business units: SES Video and SES Networks. Our global team works collaboratively to make a significant, and often life-changing difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide.

Engineer, Network Operations

United States - Manassas, Virginia

ROLE DESCRIPTION SUMMARY

Network Operations Engineers are vital members of the SES Network Operations Center (NOC). Network Operations Engineers are customer focused professionals that provide leadership and technical expertise in the support of SES customers and services. In this role, you must be highly motivated, disciplined, dedicated to making a positive difference, obsessed with customer success, driven to provide an extraordinary customer experience and willing to assist and help other team members reach their highest potential.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

* Provide exceptional customer support. Serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve day-to-day technical issues
* Provide Level II and Level III technical support. Ensure all events are properly documented, escalated and reported. Initiate timely technical and management escalation as required
* Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA)
* Provide coaching, training and supervision to junior staff

COMPETENCIES

* Ability to communicate, manage, and implement technical solutions on a global/enterprise scale
* Strong analytic and proven strategic management skills
* Strong presentation skills, ability to communicate effectively with multiple levels of internal staff
* and management as well as with client and vendor representatives
* Creative problem solver
* Sense of urgency, initiative and competitive drive to complete tasks efficiently and effectively
* Resourcefully work through or around any challenges with little to no supervision
* Ability to make sound decisions and take full ownership
* Ability to work in a fast-paced environment
* Ability to gather, organize and analyze large amounts of data with speed and accuracy as well as detect relationships and make decisions using sound methodical judgment
* Ability to multitask by managing, tracking and resolving multiple issues simultaneously
* Effective time management skills, takes initiative in the absence of direction and exercises independent judgment without constant supervision
* Excellent written, verbal and electronic communications skills necessary to manage the high volume of telephone calls and email involving highly technical issues

QUALIFICATIONS & EXPERIENCE

* Strong customer orientation with excellent interpersonal and troubleshooting skills
* B.S. or M.S. degree in telecommunications, information technology or engineering
* Cisco Certified Network Professional (CCNP) Certification. CCNP-SP (Preferred)
* 5+ years of technical support experience in a network operations environment
* Exceptional knowledge of BGP-MP, HSRP, OSPF, RIP, VLANs and VPNs
* Exceptional knowledge of MPLS (LDP, L2 and L3 VPN, Traffic Engineering)
* Exceptional knowledge of Multicasting (IGMP, PIM, SSM)
* Knowledge of Network Management Systems (EM7, HP OpenView, Nagios, Netcool, ZenOSS)
* Knowledge of satellite or wireless communications
* Must be able to work 12 hour rotating shifts that may include nights, weekends and holidays in a diverse and multicultural operations environment under pressure and time constraints
* Must be an US Citizen or Green Card Holder
* Must pass background and drug screening

OTHER KEY REQUIREMENTS / COMMENTS

* Language skills: English; additional languages a plus

What's in it for you?

In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you'll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. We're proud to belong to the SES team and collaborate towards success.

Good to know

SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a "protected individual" as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

For more information on SES, click here.