Shift: Front End Nights (FEN). Alternating Weeks, Sun-Tue 7:00 pm - 7:00 am and Sun-Wed 7:00 pm - 7:00 am.
The successful candidate will be expected to: Analyze SunGard's core and LAN and WAN systems to determine existing and available capacity; Prepare reports communicating available capacity to stakeholders; Design and execute capacity and life-cycle augmentation projects; Design and execute lab projects in support of capacity and life-cycle issues and augmentations; Mentor less experienced engineering personnel; and Prepare business proposals in support of capacity and life-cycle augmentation recommendations; Identify root cause for core level crisis events and provide potential short/long term preventive actions in a timely manner using retroactive, reactive, and proactive means.
* You are a hardworking, team orientated type that is driven to deliver an excellent customer experience. * Proven track record of resolving customers network technology issues.
* Analyze Core Local and Wide Area Networks to determine possible faults. * Perform technical network investigations for assigned ITIL Problems. This involves layer 1-3 issues in a state of the art MPLS based IP backbone, Core switches and DNS. * Escalate Problems to external vendors as required. * Identify root causes and suggest work-arounds were applicable. * Perform proactive analysis and investigations to determine potential network Problems in customer environments. * Participate in departmental process/procedures development. * Investigate network problems to determined root cause and provide potential short/ long-term solutions to avoid reoccurrences. * Mentor less experienced engineering and technical personnel. * Maintain technical expertise, required industry certifications, and stay current with new and emerging networking technologies. * Manage special projects as required. * This position requires an individual that is able to manage multiple incidents in a fast-paced environment.
* Proof of US Citizenship * Minimum five years industry experience in a design and engineering role in a large enterprise or service provider environment with the installation and support of a large IP network. * Extensive working knowledge of routing protocols including BGP4, OSPF, ISIS and knowledge of the Internet concepts and routing architectures is required. * Extensive working knowledge of spanning tree and layer two switching concepts is required. * Working knowledge of load balancing technologies, firewalls and DNS is required * Extensive working knowledge of Cisco IOS is required. * Working knowledge of Juniper Routers and JUNOS software is required. * CCNP, CCIE or other equivalent certifications is preferred. * Extensive knowledge of data communication concepts and technologies is required. * Ability to effectively use diagnostic tools is required. * Ability to effectively work in a team environment, as well as, independently is required. * Good organizational, time management and service delivery skills are required. * Effective written and oral communication skills are required. * Strong computer skills and proficiency in productivity tools are required. * College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a High School Diploma or GED equivalent.
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