Engineer
New York, NY

Job Description

Overview

Career-Development position within field. Requires moderate skill sets and developing proficiency within discipline. Conducts tasks and assignments as directed. Works under moderate supervision with some latitude for independent judgment. May assist less experienced peers.

Responsibilities

Customer Support: Troubleshoot and resolve technically complex support issues. Interact with product development and quality assurance teams to give feedback, discuss design issues, investigate problems, and develop solutions to meet the technological needs of users. Develop technical documents, instructions, and training for support personnel.

Possess in-depth knowledge of the organization's products and/or services. May also directly assist clients on escalated support tickets for highly complex technical issues when first-line product support teams have not succeeded in isolating and resolving issue. Interpersonal skills; adept at solving internal and external customer situations. Accurately documenting activities and

outcomes. Technical degree preferred.

Qualifications

Bachelor's Degree in Computer Science, Engineering or a related technical discipline, with 4-5 years of related experience.

Individuals performing at this level of competence may be considered for reclassification into this level.