End User Operations Manager
Washington, DC

Job Description

Job Description

We are currently seeking a motivated, career and customer oriented End User Operations Manager to join our team in Washington, DC to begin an exciting and challenging career with Unisys Federal Systems.

Duties: Provides day-to-day management and supervision of overall Enterprise Management Systems (EMS) personnel, involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and coordinates the planning and production of all EMS support activities and allocates resources as necessary. Demonstrates written and oral communication skills. Provides highly specialized technical advice concerning configuration and implementation of metric gathering methodology for monitoring IT facility equipment, applications and services. Analyzes the metric, technical configurations and provides recommendations on the best alternatives. Provides technical guidance for directing and monitoring information systems operations. Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network , systems, and application performance. Troubleshoots network, systems, and application performance systems when necessary and provides empirical data and recommendations to improve performance.

Requirements

Experience: At least 8 years of related management experience with an emphasis on Service Desk and End User Computing programs and/or projects, including field support, desktop support, and call center management At least 5 years of proven experience managing a program with at least 100 personnel delivering End User Operations Support Services. At least 5 years of experience interfacing and presenting to executives. Must possess a Bachelor's degree. Degree may be substituted with 8 additional years of related experience.

About Unisys

Do you have what it takes to be mission critical?

Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers. As a member of our diverse team, you'll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government's critical systems.

Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.

Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.

#FED#

Req ID = 2019-5646