Ecommerce Production Services Analyst
Irvine, CA

Job Description

Who is Taco Bell?

Taco Bell Corp., a subsidiary of Yum! Brands, Inc. (NYSE: YUM), is the nation's leading Mexican-inspired quick service restaurant (QSR) brand. From breakfast to late night, Taco Bell serves made-to-order and customizable tacos and burritos, among other craveable choices, and is the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items. Taco Bell and its more than 350 franchise organizations proudly serve over 42 million customers each week through nearly 7,000 restaurants across the nation, as well as through its mobile, desktop and delivery ordering services.

Overseas, Taco Bell has over 400 restaurants, with plans to add 2,000 more restaurants internationally within the next decade. The brand encourages its fans to "Live Más" and connects with them through sports, gaming and new music via its Feed The Beat® music program. Taco Bell also provides education opportunities and serves the community through its nonprofit organization, the Taco Bell® Foundation™, and connects fans with their passions through programs such as the Live Más Scholarship program. In 2016, Taco Bell was named as one of Fast Company's Top 10 Most Innovative Companies in the World.

About the Job:

The eCommerce Associate Analyst provides IT support directly to Taco Bell restaurants and customers by developing, testing, and troubleshooting software and hardware applications and technologies. You will also provide production validation testing, production defect analysis, and managing issues to ensure IT initiatives are delivered and maintained successfully. As a key team member on the eCommerce team, you will also be a part of the exciting deployment and support of innovative technologies that will support Taco Bell's business goals and aggressive growth plan.

Equally important to the job role and responsibilities is making sure all qualified candidates are a good fit to the amazing Live Más! Culture that is Taco Bell! At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you are that diamond in the rough, we would love to meet with you.

The Day-to-Day:

* Provide extensive root-cause analysis and recommendations for issues identified during proactive monitoring and production verification testing in the field and all phases of Software Development Life Cycle (SDLC).
* Perform defect analysis.
* Create documentation and provide training to the Service Desk on supported applications.
* Continuous collaboration with Service Desk to help reduce call volume.
* Resolve and communicate high visibility internal and field escalations.
* Attend meetings representing the Production Services team as a Subject Matter Expert.
* Identify trends and recurring issues across multiple tickets.
* Collaborate with Development, QA and product owner groups on defect triage and enhancements.
* Adhere to problem management practices that focus on prevention of future issues.
* Provide support for after hour restaurant activities such as upgrades and implementations that may occur on weekends, evenings or holidays.

Is This You?

* BS in Computer Science or IT related concentration.
* Experience with eCommerce platform support.
* Strong proficiency in Windows.
* Strong understanding of SQL.
* Understanding of Point-of-Sale (POS) technology.
* Understanding of mobile and web applications.
* Excellent general knowledge of computer and networking technologies.
* Experience with development, QA testing and software deployment are highly desired.
* Demonstrated strong communications skills
* Demonstrated strong teamwork skills working with small technical teams
* Exceptional problem solving skills
* Ability to quickly understand an issue and prioritize its effects on the business.
* Highly adaptable in a changing environment.
* A drive for results and customer focus
* Self-starter with the ability to work unsupervised
* Experience in Quick Service Restaurant (QSR), retail, and/or multiunit chain/franchise environment a plus

Why Taco Bell?

We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with más!

Work-Hard, Play-Hard:

* Year round half-day Fridays
* Free snacks, drinks and bagel & donut Fridays
* Onsite childcare through Bright Horizons
* Onsite dining center and game room (yes, there is a Taco Bell inside the building)
* Onsite dry cleaning, laundry services, carwash, salon services
* Onsite gym with fitness classes and personal trainer sessions
* 4 weeks of vacation per year plus holidays and time off for volunteering
* Tuition reimbursement and education benefits
* Discounts for life's adventures (ex: theme parks, wireless plans, etc.)
* Generous parental leave for all new parents and adoption assistance program
* Opportunity to taste test new products
* 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
* Comprehensive medical and dental including prescription drug benefits and 100% preventive care
* Healthcare and dependent care flexible spending accounts
* Opportunities to support the Taco Bell Foundation's educational initiatives and programs.
* Recognition based culture and unique, fun events year round (recess at work, Halloween Spooktacular, employee art show benefiting Taco Bell Foundation, etc.)