Job Directory Dynamics NAV Systems Support Analyst

Dynamics NAV Systems Support Analyst
Schaumburg, IL

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Job Description

Company Description

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Job Description

* Must have Dynamics NAV experience*

The Dynamics NAV Systems Support Analyst will primarily be responsible for responding to end users' support request through a ticketing system. Additionally, will act as a system expert providing end user training and process improvement. The successful Dynamics NAV Systems Support Analyst will be responsible for end user support, training and support of NAV ERP System including:

* Ticketing system management
* Remote and On-Site Support
* Experience prioritizing support tickets based on business impact
* support and maintenance of Nav System
* User administration and training
* System testing and troubleshooting

Working hours will be flexible as NAV is in use and requires support from 7 a.m. CST - 10 p.m. CST Monday-Friday, 8 a.m. CST-10 p.m. CST Saturday and Sunday


* Dynamics NAV experience
* Dynamics NAV supporter experience
* Experience in Distribution, Manufacturing, Accounting & Finance preferred
* Experience creating and maintaining end user training documentation
* Analyze end user support patterns and provide this information to the ERP Team
* Strong oral and written communication skills
* Experience with MS Office and G Suite required
* Proven customer service and interaction skills.
* Demonstrated rapport with user base
* Occasional multi-state travel will be required.

Additional Information

It is the policy of PharmaCannis to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.

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