Diamond Services Engineer - Irving, TX
Irving, TX

Job Description

Responsibilities

* Takes ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
* Reproduces customer reported issues and works with internal teams to provide a resolution.
* Ensures management of customer expectations and the resolution of technical issues in a timely manner.
* Provides necessary support to the Service Managers for high profile technical issues.
* Develops and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard-based technologies.

Desired Background

* 8+ years of experience working in the networking and/or Linux space resolving L2/L3 issues.
* Experience fixing network related technologies: 802.1q VLANs, Multicast, VRRP and/or similar clustering mechanisms, static and dynamic routing (BGP & OSPF).
* Basic understanding of enterprise network protocols (HTTP, HTTPS, FTP, SCP/SSH, ICMP, DNS, NFS/SMB).
* Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
* Understanding how to analyze data traces from protocol analyzers and traffic generators.
* Experienced in troubleshooting Linux or Unix based operating systems.
* BS/MS in a computer related field preferred.

EOE M/F/Veterans/Disabled