Support newcomer and recurring training to users on Air Force and DoD sites and tools, desktop applications and other hardware as necessary. Expertise is needed in various IT disciplines (CM, Requirements Management, IT break-fix, and maintenance procedures), practices, tools, and help desk support. The resource shall support IT Hardware Installation, Maintenance, and Break-fix Support: Includes commercial off-the-shelf (COTS) desktop, laptop, and notebook computers, tablet PCs, scanners, printers, docking stations, and the other computer peripheral equipment and accessories.
The resource shall also support Software Installation, Maintenance, and Break-fix Support: Includes COTS desktop and laptop operating and application software to include Microsoft (MS) Windows® operating systems (OS) like Windows 10® and any legacy MS Windows® OS, MS Office® suite of applications, Internet browsers, Adobe Acrobat® Professional, scanning software, antivirus software, and any other software applications that can be installed on a Windows® OS.
The resource shall support Network Hardware and Software Installation, Maintenance, and Break-fix Support to include: NIPRNET, SIPRNET, remote desktop, telephone, Voice-Over-Internet Protocol (VOIP), mobile phones, Wide Area Network, CITRIX® and CISCO® client.
* Bachelor's Degree and 3 (three) years of experience with a desired emphasis in information technology, computer science or related curriculum.
* Possess Secret Security Clearance and be eligible to obtain NATO Secret.
* Security+ Certification.
* Three years minimum experience providing IT technical support.
* Experience providing support to the Air Force or other DoD agency at the Pentagon or other headquarters.
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability