Desktop Systems Engineer II (040-19)
Bethesda, MD

Job Description

Performs as a technical specialist and diagnostician responsible for troubleshooting, problem solving, and maintaining corporate desktops and other small systems. Responsible for all aspects of small systems configuration, performance, and operation, they shall have strong technical experience that includes: maintenance, repair, upgrades, enhancements, and configuration of hardware, software and operating systems in an inter-networked environment. Candidate must be experienced with desktop standards, desktop management, software deployment, systems administration, and data integrity and recovery. Broad direct contact and work with users of all levels, IT Service Center staff, network and other technical staff requires excellent interpersonal and written English communication skills. Projects may include participation in forming or reviewing desktop/network plans, strategies, and analysis. Participates in and may lead efforts to evaluate, test and introduce new technology and approaches. Plans and executes tasks in conjunction with other system managers and Government staff. Reviews, maintains and enforces approved procedures and quality standards.

Required Skills

A+ certification is required.

Required Experience

* At least four years of full-time technical experience with troubleshooting and supporting Windows based end user systems
* Two or more years of full-time experience supporting client configuration, administration and network access in a Windows 7 and 10 environment.
* Experience in Apple/Mac environment is a plus.
* Must be able to demonnstrate experience with the installation, configuration and use of a wide range of COTS desktop and network software, and COTS desktop hardware.
* Must have ability to perform complex technical analysis, work effectively as part of a team, and communicate effectively with team members, other teams, managers and Government personnel.