We currently have an opportunity for a desktop support technician for our Chicago office. This position will interface with users, all facets of IT management and vendors and handle the day-to-day routine maintenance of the office's PCs, laptops, printers, A/V equipment and software and provide overall technical support to users.
* Day-to-day support tasks in support of end users and the firm * Client project participation and/or involvement * Global Services project participation and/or involvement * Day-to-day hookups of A/V equipment as requested * Working with Network team as remote hands for server room and wiring closet issues and requests * Ensuring appropriate ticket detail * Completion of daily, weekly and monthly reports, including, but not limited to, time submittal, monthly stock levels, etc. * Outage communication to leadership, as required * Environmental trend identification, based on ticket support and developing trends * KB submittal * On-call support and oversight after business hours and on weekends and holidays when available * Processing all requests for service in a professional, expedient manner * Maintaining all IT equipment in fully operational condition * Handling special projects as requested * Other duties as assigned
* Three or more years of recent experience working in a technical support department * Bachelor's degree preferred but not required * Trained on Microsoft software * Law firm experience highly preferred * Knowledge using audio visual equipment * Knowledge of remote access systems: VPN, Citrix * Knowledge of Dell/Toshiba hardware * Knowledge of VPN, PDAs, and other related technologies * Working with high-energy customers * Microsoft certifications * Excellent verbal and written communication skills * Proven track record of customer satisfaction * Ability to lift 50 pounds * Must work well under pressure, meeting multiple and at times conflicting deadlines
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