Desktop Support Technician
Chicago, IL

Job Description

We currently have an opportunity for a desktop support technician for our Chicago office. This position will interface with users, all facets of IT management and vendors and handle the day-to-day routine maintenance of the office's PCs, laptops, printers, A/V equipment and software and provide overall technical support to users.

Responsibilities:

* Day-to-day support tasks in support of end users and the firm
* Client project participation and/or involvement
* Global Services project participation and/or involvement
* Day-to-day hookups of A/V equipment as requested
* Working with Network team as remote hands for server room and wiring closet issues and requests
* Ensuring appropriate ticket detail
* Completion of daily, weekly and monthly reports, including, but not limited to, time submittal, monthly stock levels, etc.
* Outage communication to leadership, as required
* Environmental trend identification, based on ticket support and developing trends
* KB submittal
* On-call support and oversight after business hours and on weekends and holidays when available
* Processing all requests for service in a professional, expedient manner
* Maintaining all IT equipment in fully operational condition
* Handling special projects as requested
* Other duties as assigned

Qualifications:

* Three or more years of recent experience working in a technical support department
* Bachelor's degree preferred but not required
* Trained on Microsoft software
* Law firm experience highly preferred
* Knowledge using audio visual equipment
* Knowledge of remote access systems: VPN, Citrix
* Knowledge of Dell/Toshiba hardware
* Knowledge of VPN, PDAs, and other related technologies
* Working with high-energy customers
* Microsoft certifications
* Excellent verbal and written communication skills
* Proven track record of customer satisfaction
* Ability to lift 50 pounds
* Must work well under pressure, meeting multiple and at times conflicting deadlines

EEO/AA EMPLOYER/Veterans/Disabled

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