Desktop Engineer
Washington, DC

Job Description

Desktop Engineer

The Challenge:

Your combination of people skills and technical expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting a government client? We're looking for a desktop system engineer who specializes in large scale Operating System (OS) upgrades with a solid background in System Center Configuration Manager (SCCM) to help us deploy and maintain the Microsoft Semi-Annual Channel (SAC) operating system upgrades to ~18,000 users, including updating a Windows 10 OS that currently build 1709: build 1809 will provide the client with a more secure environment for agency customers and enable the latest technology features and updates.

As a desktop engineer on our project, you'll test, deploy, and maintain Windows 10 OS upgrades through SCCM, update Microsoft Windows Imaging File Format (WIM) drivers, software and application packages, and provide desk side support to the client's user community. You'll provide your clients insight into their updates through monitoring and performance management. Your technical expertise will be vital as you identify problem areas and opportunities for improvement in a mission critical network. We focus on growing as a team, so you'll share your expertise through leadership and mentoring as you help the team work through challenges and develop new methodologies. As a technical leader, you'll identify new opportunities to improve the deployment methodology to help your customers meet their needs. Join our team and solve daily challenges as we improve the client's release model initiative.

Empower change with us.

Build Your Career:

When you join Booz Allen, you'll have the opportunity to connect with other specialists doing similar work across multiple markets. You'll share successful methodologies and work through challenges as you gain experience and mentoring to develop your career. In addition, you will have access to a wealth of training resources through our Engineering & Science University, an online learning portal where you can access more than 5000 tech courses, certifications and books. Build your technical skills through hands-on training on the latest tools and tech from our in-house experts. Pursuing certifications? Take advantage of our tuition assistance, on-site courses, vendor relationships, and a network of experts who can give you helpful tips. We'll help you develop the career you want as you chart your own course for success.

You Have:

* 6+ years of experience with administering Windows OSes
* 6+ years of experience with Windows desktop hardware and software troubleshooting
* 5 + years of experience with systems management tools, including BigFix IBM, System Center Configuration Manager (SCCM), and Active Directory (AD)
* Experience with remote OS deployment push upgrades using System Center Configuration Manager (SCCM)
* Experience with logging service tickets in a system tool, including ServiceNow to track and troubleshoot issues
* Experience in a large scale Windows desktop upgrade at the technical lead level
* Ability to obtain a security clearance
* BA or BS degree required

Nice If You Have:

* 5+ years of experience with scripting and application packaging
* 5+ years of experience with VDI technologies
* 2+ years of experience with data manipulation languages and the principles of database design
* Experience with Windows 10 migration concepts
* Experience with the development of desktop SOPs
* Experience with developing and deploying WIM software and driver packages updates
* Experience in working closely with and providing timely communication to the client, vendors, operations, and engineering teams to ensure all updates are completed per the release schedule
* Experience with software testing and troubleshooting for OS compatibility
* Knowledge of using System Center Configuration Manager (SCCM) to apply patches and OS updates to workstations for wide scale OS releases
* Knowledge of the development and implementation of an automated process where possible to increase efficiency and accuracy
* Ability to conduct in-depth troubleshooting / resolution of failed OS deployment working with Vendors (Microsoft, Adobe, COTS, firmware, etc.) and the patching compliance team to resolve issues
* Ability to work with other team members to standardize desktop software and test non-standing customer agency applications
* Ability to quickly adapt to change in the process, and drive those changes with the other teams when the new processes are released
* Ability to Manage OS deployments for the user desktops
* Ability to work independently and as a dedicated team member
* Active Public Trust clearance
* Microsoft Certifications, including MCSA or MCITP

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

We're an EOE that empowers our people-no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic-to fearlessly drive change.