Desktop Engineer
Chicago, IL

Job Description

We currently have an opportunity for a desktop support technician for our Chicago office. This position will interface with users, all facets of IT management, and vendors and handle the day to day routine maintenance of the office's PCs, laptops, printers, A/V equipment and software and provide overall technical support to users.

Responsibilities

* Day to day support tasks in support of end users and the firm.
* Client project participation and/or involvement.
* Participate in end user roundtable discussions seeking areas of improvement.
* Day to day hook-ups of AV equipment as requested.
* Working with Network team as "remote hands" for server room and wiring closet issues and requests.
* Lead the deployment and standardization of the firm MFD devices.
* Lead group of IT technicians on firm wide projects, working with project managers on status as well as issues to be resolved.
* Travel to other offices in support of migrations of new products.
* Provide coverage for other offices in times of staff shortage.
* Submit budget for firmwide projects with corresponding staffing plans.
* On call support and oversight during after business hours, weekends, and holidays when available.
* Processes all requests for service in a professional, expedient manner.
* Handles special projects as requested.
* Other duties as assigned.

Qualifications:

* Seven or more years of experience working in a technical support department.
* Bachelor's degree preferred but not required.
* Trained on Microsoft software.
* Law firm experience required.
* Knowledge using Audio Visual equipment.
* Knowledge of remote access systems: VPN, Citrix.
* Knowledge of Dell/Toshiba hardware.
* Knowledge of VPN, PDAs, other related technologies.
* Working with high energy customers.
* Microsoft certifications preferred.
* Excellent verbal and written communication skills.
* Proven track record of customer satisfaction.
* Must work well under pressure, meeting multiple and at times conflicting deadlines.

EEO/AA EMPLOYER/Veterans/Disabled

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