At Children's Health, we value the role each team member plays in helping us deliver on our mission of making life better for children. We take pride in providing a rich and rewarding career opportunities that enable team members to reach their highest potential.
ABOUT THE JOB:
Develop and apply technical expertise in one or more IT disciplines that supports Children's technical infrastructure.
Provide support and maintenance to Children's staff and the technologies they leverage on a daily basis.
Ensure the stability, usability, and day-to-day functionality of technologies within the position's purview.
SOME HIGHLIGHTED RESPONSIBILITIES:
Provide exceptional customer service and support relative to technologies within position's purview.
Respond to and resolve requests for service within established Service Level Agreements.
Provide technical support for hardware, software, and other end-user technologies implemented at Children's.
Provide technical support to customers across various Children's campuses including Dallas, Plano, and other locations
Accurately document incident and requests for service in a timely manner including root cause, problem analysis and steps to final resolution.
Provide input to desktop team leadership related to administrative and operational needs.
Provide Support, expertise, mentoring to Desktop Client Service Technician position
Provide and interim escalation for issues prior to escalation to DTT leadership
Must follow all department policies and procedures including escalation process and response times.
Responsible for completing training as assigned by management and Training Department.
Regularly update customers on open issues providing ETA of resolution.
Proactively round in assigned areas to identify and remediate issues. Items includes hardware, software, cable management, and security protocols
Exceptional oral/written communication skills
Strong organizational and follow up skills `
Work in a team environment to ensure customer satisfaction and continuous improvements in service
During the course of employment must be flexible for potential schedule changes in a 24 hour 7 day a week environment. Flexible schedules require availability for nights and weekends including unplanned and unscheduled overtime
Ability to work under pressure
Ability to handle multiple issues or projects at any time
Drive company and/or personal vehicle between various Children's locations to service and/or install equipment
At least 3 years of experience as a desktop support technician or experience in a related field
Experience in a healthcare environment preferred
High school diploma or equivalent required; additional training beyond high school required
Two-year Associate's degree or equivalent experience preferred
LICENSES AND CERTIFICATIONS:
* Comp TIA A+ certification preferred
Children's Health offers opportunities for learning and career development; competitive pay; and a comprehensive benefits program. We promote a diverse and inclusive workplace. Our team members have a voice in their work through surveys, pulses and town halls. And we honor and celebrate our staff with year-round employee appreciation events.
We invite you to learn more about Children's Health.
If you are interested and qualified for this opportunity, please apply directly on our career site at:
Requirements: Job Family Professional & Management Expertise Information Technology - Systems Maintenance Job Type Full Time Location Dallas, Texas
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