Demo Engineer
San Francisco, CA

Job Description

Description

Are you tired of watching boring, unappealing software demos? Do you enjoy solving technical problems in a creative way? Are you interested in transforming the way that companies interact with their customers? If you find these questions interesting then the Demo Engineer team at Talkdesk is for you!

Together at Talkdesk, we're building a future of brilliant customer interactions. We have the cleverness, curiosity, and grit to make us a team of customer heroes: thinkers, achievers, and dreamers who believe that our world-class SaaS platform can influence a new kind of customer interaction.

Talkdesk started from a hackathon win and within five years has become one of the fastest growing companies in the world, a Forbes' Next Billion Dollar Startup, and has enabled 100,000,000+ customer interactions using our platform. With backing from DFJ, Salesforce Ventures, and Storm Ventures, and supported by the successes of our 1,400+ customers from Peloton, IBM, Wounded Warriors Project, and MongoDB, Talkdesk is disrupting a $22 billion stagnant market.

As a Demo Engineer, you will partner with the Talkdesk Sales team to create unique solutions that inspire new and existing customers to change the way they interact with their customers. In this role you will be very hands-on. You will be developing custom apps and integrations with many platforms including web, mobile, Salesforce and beyond. You will learn how to position Talkdesk in a sales environment while honing your programming and technical chops on strategic projects. The Demo Engineer role is the perfect introduction to a fast-growing software startup.

Responsibilities:

Work with Sales Engineers to:

* Understand customer goals and challenges
* Build custom demos that represent how Talkdesk can be deployed for a customer
* Become an expert in SaaS software and Contact Centers
* Develop demonstration skills
* Enable the customer facing teams with new demos

Requirements:

* B.S. in CS/SE/EE/IS/MIS or related Engineering/Science programs preferred
* Minimum 2-3 years of relevant work experience or classroom, internship experience
* General interest in business and sales
* Experience with Javascript, HTML, CSS, IOS, APIs, Apex, Java (some mix)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.