Delivery Lead I
San Francisco, CA

Job Description

Overview

General Description

This role is located in San Francisco. As a Delivery Lead you will be supporting mutliple engagements at client sites in the area. During a typical work week will be onsite 3-4 days a week at the customer site then back at the TEKsystems office. Qualified candidate will be supporting our current consutants at the customer site and will perform reporting functionality using Excel. Qualified candidates must be local to San Francisco, CA.

The TEKsystems delivery function is an important role in the TEKsystems staffing organization. This function supports staffing business by managing operational activities outside of sales and business development functions. The delivery function varies in responsibility by each account, but a successful delivery team member is responsible for common activities such as on/off boarding of consultants, reporting and metrics to support the consultant activities and issue resolution. The responsibilities listed below are not exhaustive, as each account will state their unique requirements in the SOW or as defined with the Account Team at project start. Below are key responsibilities of the delivery team member.

Responsibilities

Key Accountabilities

Solution Delivery

* Ensure understanding of project vision as defined by customer business and technical requirements
* Understand SOW's/MSA's and importance of meeting deliverables/expectations of the client
* Collaborate with Account Managers, managing project scope, and delivering according to the terms and conditions of our contracts
* Manage revenue tracker for assigned engagement(s)
* Consolidate project status and budget information across project(s) and/or portfolio of projects
* Consolidate and provide project reporting regarding resources, financials or as requested by client via Monthly or Quarterly Business Reviews (MBR's/QBR's)
* Perform issue management and facilitate issue resolution with proper notification to all affected parties
* Understand escalation protocol between consultants, Client Managers.
* Understand timekeeping processes and ensure consultants are entering their time correctly and on time

Account Management

* Perform periodic customer, project, and solution "health checks" with client project teams
* Maintain client relationship and ensure a high level of client satisfaction
* Participate in Account Strategy with internal stakeholders

Management Responsibilities

* Develop and maintain project related documentation including processes, tools and procedures in accordance with the Flex Methodology Life Cycle (FMLC)
* Understand and manage customer requirements (deliverables) to ensure contract compliance and customer satisfaction
* Maintain project artifacts on provided SharePoint (SMP) site
* Ensure Human Resources (HR) policies and procedures are communicated and executed according to i