Data Center / Technical Support Specialist (Day Shift)
Richardson, TX

Job Description

TITLE

* Data Center Technician / Technical Support Specialist
* 1st Shift (7 AM to 4 PM)

ROLE

* Help maintain Datacenter operations
* Provide Escalation Support to Customer engineering teams (not end user)
* Help Codero revolutionize the Managed Services market through cutting edge automation and exceptional Customer Service

LOCATION

* Richardson, TX

COMPENSATION

* Hourly Base
* Incentive
* Bonuses

BENEFITS

* A mission-driven, values-based culture
* Fun, casual, startup office environment
* Excellent Work/Life Balance
* Medical, Dental, Vision, Life and Disability Insurances, Flexible Spending Account
* Professional development, including the opportunity to advance your career

TECHNICAL EXPERIENCE REQUIREMENTS

* Professional experience working with Hosted, Cloud, Software as a Service, Platform as a Service, Infrastructure as a Service, or companies like Amazon Web Services, Microsoft Azure, IBM, or cloud service providers. supporting Hosted, Software as a Service, Platform as a Service, or Infrastructure as a Service.
* Professional experience in creating, deploying and administrating virtual systems within one or more of the following technologies: VMware ESXi, Amazon Web Services (AWS), or Microsoft Azure.
* Professional experience Racking, Stacking and Administrating Linux or Windows Servers.
* Professional experience performing system backups and restores.
* Identify and troubleshoot simple hardware failures on x64-based servers to include the replacement of failed hardware components
* Troubleshoot simple operating system issues including the file system, disk management, and RAID technologies
* Troubleshoot, analyze, and resolve causes of server performance problems.
* Ability to navigate through CLI
* Able to locate, review, and interpret and review server errors and audit logs.
* Able to troubleshoot complex technical issues through Chat, Phone, and Email.
* Advanced understanding of networking technologies such as firewalls, TCP, DNS, DHCP, SSL, and load balancing.
* Strong understanding of most basic system administration tools and procedures; for example, BASH, MySQL, MsSQL, IIS, Apache, ProFTPd, Plesk, cPanel, and web control panels and ability to use backup programs, verify disk integrity and maintain system files (groups, hosts, aliases).
* Gather necessary data for issue replication, problem determination and/or escalation.
* Experience in one or more of the following: Java, javascript, Perl, Python, HTML, HTML5, XML, PHP, SOAP, REST, .NET, ruby, ruby on rails a plus.Passion for learning, developing, and improving new technologies.
* Comfortable creating knowledge base articles for both internal and external use.

CUSTOMER SERVICE REQUIREMENTS

* Driven by a passion for customer success.
* Able to communicate with customers in a friendly, professional, and personable manner via multiple channels: Chat, Phone, and Email.
* Willingness to take ownership of the customer experience, including comprehensive issue resolution
* Experience using Salesforce CRM, Service Cloud, Live Agent Chat, or Knowledge.
* Experience interacting and communicating with customers in a friendly, professional, and personable manner via multiple channels: Chat, Phone, and Email.
* Thrives on a team where expertise is shared and feedback is encouraged.
* Effective time management skills, including the ability to multi-task, organize and prioritize.
* Use interactive tools including chat, forums, email, monitoring, and other web-based social media to exceed customer expectations.
* Escalate issues to appropriate individuals using established guidelines and procedures.
* Participate in cross/team projects that enhance the quality or efficiency of the Customer Support group.
* Be part of a team, with best in breed cost structure, operations, and execution quality.
* Passionate about customers and helping them reach their goals.
* Desire and ability to provide outstanding customer experience and go the extra mile in everything you do.

COMPANY OVERVIEWCodero helps customers and partners thrive in the cloud. We are foremost a technology provider that enables and promotes the adoption and use of advanced cloud solutions, backed by exceptional customer support. We offer a diverse portfolio of fully managed offerings from dedicated servers within our own data centers to custom cloud and hybrid multi-cloud services focused on the specific needs of businesses and community anchor institutions.

CODERO IS AN EQUAL OPPORTUNITY EMPLOYER