Data Center Operations Tech - NOC
Piscataway, NJ

Job Description

Job Description

* Data Center Operations Tech will be responsible for all hardware related issues including: hardware failure, hardware configuration, troubleshooting on servers, network switches and other rack-mountable hardware
* Responsible for supporting vpn related issues as well as ip filtering from (whitelisting black listing ip's) during shifts as required.
* The engineer would be required to open, update and resolve service desk tickets via our ticketing system .
* Responsibilities also include doing standard walkthroughs in the data center and reporting any issues such as power supply failures, hard drive failures water leaks etc, and alert monitoring for hard disk failures.
* The Engineer must have the ability to travel to the work location daily and secondary data center when needed.
* Ability to lift at least 50lbs comfortably
* Must be available for overnight shifts and holiday work when required

Required Skills:

* Basic understanding of VPN configuration and troubleshooting
* Familiar with alert tracking and monitoring applications
* A+ and network+ certification would be ideal, but this can be discussed
* Ability to document complex problem resolution summaries and repetitive tasks interfaces through online ticketing system
* Ability to demonstrate effective team and interpersonal skills
* Exceptional troubleshooting and problem resolution skills
* Expertise with day-to-day data center operation tasks, including rack/stack, understanding of switch/port configurations, server decommissioning
* Critical thinking and decision making related to outage risk assessment
* Strong cable management skills and experience managing fiber & copper in a data center environment.
* Desired Skills:
* Technical writing and documentation skills are preferred
* Proficient in Microsoft Office

What's in It for You?

You'll be part of Logicworks' tremendous working environment that puts People First and has been recognized in the Leadership Category of Gartner's Magic Quadrant for Cloud Management and voted as a winner in 2018's Best & Brightest Companies to Work for competition. You'll enjoy the best of both worlds: a start-up environment with established company resources combined with the opportunity to collaborate and grow with a team of certified engineers (over 175 AWS/Azure certifications company-wide). Everyone has a voice at Logicworks and we are open to new ways of thinking, especially those that will contribute to our overall success. Opinions and ideas are always welcome; in fact, they are encouraged!

About Logicworks

Logicworks has been helping customers achieve operational excellence and compliance on the cloud for over six years. Our innovative platform, dedicated certified engineers, and decades of traditional IT experience combine to enable our customer's success across every stage of the cloud journey. Companies in regulated industries across healthcare, financial service, and SaaS rely on our compliance expertise and unique combination of maturity and innovation to help them scale securely, automate compliance, and gain efficiencies in private and public clouds.

Security Responsibilities

All members of Logicworks are responsible for security of their workstation and mobile devices; this includes:

* Good password practices,
* Safe browsing
* Keeping your devices up to date with security patches - Operating System and Application
* Locking one's screen when away
* Physically protecting your devices when in public or high-risk areas.
* Attending annual Security Awareness training

All staff is also responsible for adherence and compliance with all Logicworks Security Policy, including but not limited to:

* All Policies contained within the policy package, reviewed and signed.
* All regulatory or compliance policy which is applicable to employee role and responsibilities.

We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including, but not limited to, race, age, color, religion, sex, marital status, national origin, citizen, ancestry, physical or mental disability, veteran status or any other basis recognized by federal, state or local law.